What is a Softphone?

What is a Softphone?

Aimed at:  Edinburgh Napier’s staff

A Softphone is a program which enables you to use your computer or mobile device and internet connection to make and receive telephone calls rather than using a telephone handset and line.

The service is particularly valuable in the current situation where staff members are working remotely, away from their University office phones.

The benefits of Softphones are:

• Mobility: providing you have a computer with the software, Jabber, installed you can make and receive calls as though you were in your office.
• Comfort: by using a headset with a microphone, your hands are free to use your computer while you talk and listen.
• Cost: you will save on the cost of mobile or home phone calls by using Softphones to make work related calls while off-campus.

See also: What do I need to do to use a Softphone?

Further information can be found on the Softphone intranet page.