How do I reset a forgotten password off campus?


How  do I reset a forgotten password off campus?

Aimed at:  Edinburgh Napier’s staff & students

You can reset a forgotten password on or off campus providing you have enrolled for the Password Manager, instructions can be found in the separate article How do I enrol for the Password Manager?

To reset a forgotten password off campus:

1. Go to

2. Click Reset my Password. The following screen will appear:

3. Enter your Matriculation Number in the username field and click Next. The following screen will appear:

Answer the question and click Next. Please note: as you type your answer the text will be shown as dots but if you want to see what you are typing you can click on the Show characters checkbox.

5. Follow the on screen instructions to answer the other 2 secret questions and click Next. The Password Reset screen will appear:

6. Enter your New Password.

Your new password:

  • Must contain at least 7 characters
  • Must not contain for than 16 characters
  • Must contain at least 1 letter
  • Must contain at least 1 digit (number)
  • Must not contain your username
  • Must be different from your previous password

As you type your new password you will see the icons next to the password requirements change. If your new password meets all the requirements then you will see a series of green ticks next to the requirements (see example below):

7. In the Confirm new password field re-enter your new password.

8. Click Finish. You will see a screen confirming that your password has been reset.  

You will also receive an email into your Edinburgh Napier University email account.

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