How do I reset a forgotten password?

How  do I reset a forgotten password?

Aimed at:  Edinburgh Napier’s staff & students

You can reset your password on or off campus at any time.

If you have registered for the new Self-Service Password Reset service (SSPR) you can reset your password by:

Find out more about the new SSPR

If you are still using the previous Password Manager you can follow the process below:

To reset a forgotten password :

  • Go to https://password.napier.ac.uk/:
  • Click Reset my Password. 
  • Enter your Student or Staff Number  in the username field and click Next
  • Answer the question and click Next. Please note: as you type your answer the text will be shown as dots but if you want to see what you are typing you can click on the Show characters checkbox.
  • Follow the on screen instructions to answer the other 2 secret questions and click Next. The Password Reset screen will appear. 
  • Enter your New Password - remember your new password must meet the Edinburgh Napier Password format 
  • In the Confirm new password field re-enter your new password.
  • Click Finish. You will see a screen confirming that your password has been reset.  

You will also receive an email into your Edinburgh Napier University email account.

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