How do I set my phone to divert to my home/mobile number?

How do I set my phone to divert to my home/mobile number?

Aimed at:  Edinburgh Napier’s staff

You can divert your phone using the Online Cisco Self Service website (this can be done from any internal or external PC with internet access, if accessing externally you will need to be connected to the Virtual Desktop Service (VDS) or on a Managed Laptop) or using your telephone handset.

Before you divert your phone you should be aware of the following:

  • When setting your phone to divert externally, you will need to add a 9 (for an external line) before your telephone number, e.g. 9 0131 XXX XXXX.
  • If someone calls your extension and it is diverted to your home/mobile number, the portion of the call from your extension to your home/mobile number will be charged to your extension.
  • If you have any restrictions on your line (e.g. internal calls only, national calls only etc.) these will still apply – i.e. only calls will be forwarded that adhere to these restrictions.
  • Remember to remove diversions when they are no longer required.

 

To divert your phone using the Online Cisco Self Service website :

  • When on a Managed Desktop or connected to the Virtual Desktop Service go to http://crlpub.napier.ac.uk/ccmuser 
  • Enter your Edinburgh Napier University User ID and Password in the spaces provided and click Sign in.
  • From the My Phones screen, select your phone and click Call Forwarding.

Divert telephone

 

  • Check the forward all calls box and choose Add a new number.
  • Add your number in the space provided - if it is an external number, including a mobile number, remember to add 9.
  • Click Save.
  • Your phone will be diverted and you can now logout of the Online Cisco Self Service website.

To take your phone off divert using the Online Cisco Self Service website simply uncheck the Forward all calls box and click Save.

 

To divert your phone using your telephone handset:

  • Click on the CFwdALL soft keys.  Please note: if you are using the 7911G model then you will need to click on the More soft key before you can see the CFwdALL option.
  • Enter the telephone number that you would like to divert all calls to. If you are forwarding to an external line remember to put a 9 in front of the number.

To take your phone off divert using the telephone handset click on the CFwdALL soft key, the divert will be cancelled.

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