What is the Customer Thermometer?

What is the Customer Thermometer?

Aimed at:  Edinburgh Napier’s staff & students

The Customer Thermometer is a simple feedback tool has been developed as part of Information Services’ commitment to Customer Service. 

It enables us to collect feedback on the service you receive from the University’s IS Service Desk.  

  • Unlike traditional multiple choice surveys, Customer Thermometer gathers feedback with the single click of a button.
  • The instant ‘temperature’ reading will allow us to  quickly measure user satisfaction and pinpoint where we excel and what we could improve.

Customer Thermometer

How does it work?

To gather feedback we will contact random customers from across the University who have been assisted by the IS Service Desk or have received assistance from the local campus team to resolve an issue.

Your first name will be included in the greeting, and a short description of the issue on which you’ve received assistance will be in the body of the email.

A sample of the email that customers will receive can be found below:

Customer Thermometer

Simply click on the relevant icon to submit your feedback.

If you receive an email from Customer Thermometer on our behalf, we hope you will participate!

Please note: the information is only used for the purposes of managing feedback responses and will not be used for any other purposes or added to any mailing list. We value your feedback and privacy.

If you would like further information please see Customer Thermometer’s security and privacy policies.

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