When trying to set password I receive the error “no records for this Edinburgh Napier number”, what do I do?
Article Number: 424 | Rating: Unrated | Last Updated: Wed, Aug 31, 2016 4:26 PM
When trying to set password I receive the error “no records for this Edinburgh Napier number”, what do I do?
Aimed at: Edinburgh Napier’s new students
The email address supplied during the application process differs from the one you are entering now.
This could be due to a spelling mistake either now or on your application form or it may be because you have chosen to use a different email address.
First of all try re-typing the email address the email came to.
If the same error occurs then please contact the IS Service Desk.
