When trying to set password I receive the error “no records for this Edinburgh Napier number”, what do I do?

When trying to set password I receive the error “no records for this Edinburgh Napier number”, what do I do?

Aimed at:  Edinburgh Napier’s new students

The email address supplied during the application process differs from the one you are entering now.

This could be due to a spelling mistake either now or on your application form or it may be because you have chosen to use a different email address.

First of all try re-typing the email address the email came to.
 
If the same error occurs then please contact the IS Service Desk.
Attachments
There are no attachments for this article.
Related Articles RSS Feed
What is The Big Read?
Viewed 15970 times since Tue, Sep 6, 2016
How do I log in to a University PC?
Viewed 24567 times since Tue, Jun 14, 2016
How do I reset a forgotten password?
Viewed 21384 times since Thu, Mar 17, 2016
How do I find out who my Personal Development Tutor (PDT) is ?
Viewed 13841 times since Tue, Aug 1, 2017
When will I find out who my Personal Development Tutor is?
Viewed 13515 times since Tue, Aug 1, 2017
Can I reuse a password?
Viewed 15245 times since Fri, Mar 18, 2016
How do I access the online Moodle Induction to Library and IT presentation?
Viewed 42075 times since Tue, Dec 13, 2016
When I try to set my password it says “Password not set”, what do I do?
Viewed 18595 times since Thu, Sep 1, 2016
How can I choose a secure, easy to remember password?
Viewed 15587 times since Fri, Mar 18, 2016
MENU