When trying to set password I receive the error “no records for this Edinburgh Napier number”, what do I do?

When trying to set password I receive the error “no records for this Edinburgh Napier number”, what do I do?

Aimed at:  Edinburgh Napier’s new students

The email address supplied during the application process differs from the one you are entering now.

This could be due to a spelling mistake either now or on your application form or it may be because you have chosen to use a different email address.

First of all try re-typing the email address the email came to.
 
If the same error occurs then please contact the IS Service Desk.
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