When I try to set my password it says “Password not set”, what do I do?

When I try to set my password it says “Password not set”, what do I do? 

Aimed at:  Edinburgh Napier’s new students

​Your password does not meet the University’s complexity rules:

  • Must contain at least 15 characters 
  • Can contain lowercase letters, uppercase letters, numbers and symbols (including spaces)
  • Must not be the same as any of the previous passwords used for your University account, or any other account belonging to you
  • Must not contain your name or Edinburgh Napier number
  • Must not contain words such as “napier” or "password

Passphrases (sequences of words) and PINs (sequences of numbers) can also be used.  

Please note that if you have been a student with us before, you will not be able to use any of your passwords used previously. This applies if it was a completely different course.

You may also find the following article useful: What makes a good password?

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