How do I get an update on my UniDesk call?

How do I get an update on my UniDesk call?

Aimed at:  Edinburgh Napier’s staff 

You can check and track progress of your UniDesk call via the Self Service interface:

• If you have an email which includes the UniDesk reference number, click on the link to track progress of your call.

Alternatively:

• Go to: https://napier.unidesk.ac.uk 
• Click Use Self Service Desk – you will need to log on if accessing off campus.
• You will see a list of your latest calls at the top right in the Last Logged Calls section – click on the relevant call to view an update.