How do I receive Remote Assistance?

How do I receive Remote Assistance?

Aimed at:  Edinburgh Napier’s staff

If you require help with your PC occasionally a member of staff from Information Services will offer you Remote Assistance.  This enables them to remotely view and control your PC as well as chat to you online.

In order to help Information Services connect to your PC you will first need to let them know your IP Address or Computer Name.  You can find this information via the IT Support Tool.

Windows 7 users can expect the following when they receive remote assistance:

  • Once Information Services are ready to connect to your machine you will receive the following message:

         

  •  Click Yes, you will then see a Remote Assistance Bar:

   

  • ­You can stop the staff member controlling your machine at any time by clicking Pause
  • You can disconnect the session at any time by clicking on Stop Sharing.
  • Once the session is closed you will receive a "The session has ended" message.

 

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