What do I do if a Library database or online resource is not working?

What can I do if a Library database or online resource is not working?

Aimed at: Edinburgh Napier’s staff & students

Email us at: library@napier.ac.uk. 

It will help us to answer your question if you include:

  • Details of the database, ejournal, ebook, or journal article (article and journal title, year, volume and issue numbers);
  • The text of the error message/a screenshot - press PrtScn (keyboard top row) and paste into your email;
  • Details of how you got to the resource.

Please be aware that our eresources are provided by many different companies and some problems might be beyond our control, but we will work with our suppliers to resolve any issues as soon as possible.​ 

Attachments
There are no attachments for this article.
Related Articles RSS Feed
How do I access Library resources from overseas?
Viewed 15243 times since Wed, Nov 8, 2017
Help - I can’t login to a Library database?
Viewed 20004 times since Fri, Mar 17, 2017
How do I find TV programmes for teaching and learning?
Viewed 13944 times since Fri, Jun 16, 2017
A book on a reading list is always on loan, what can I do?
Viewed 19167 times since Thu, Jun 15, 2017
How do I search Library databases?
Viewed 12193 times since Fri, Mar 17, 2017
How do I find a book in the library?
Viewed 16697 times since Tue, Nov 8, 2016
Why can’t I access library resources from my work computer?
Viewed 14655 times since Fri, Mar 17, 2017
You only have the print copy of a book and I want an ebook? (or vice versa)
Viewed 23744 times since Tue, Dec 13, 2016
How do I renew a book, CD or DVD?
Viewed 21916 times since Wed, Dec 7, 2016
How do I access newspapers?
Viewed 17748 times since Thu, Mar 23, 2017
MENU