Can I access a Hunt Group via a Softphone? Aimed at:  Edinburgh Napier’s staff One of the benefits of the Softphone service is that it enables the use of Hunt Groups, allowing teams using a shared phone line to distribute incoming phone calls t... Read More

What do I need to do to use a Softphone? Aimed at:  Edinburgh Napier’s staff To use a Softphone you will need: An internet connection. To request access via a UniDesk form​. To install Jabber software on to your computer or mobile device (see ... Read More

What is a Softphone? Aimed at:  Edinburgh Napier’s staff A Softphone is a program which enables you to use your computer or mobile device and internet connection to make and receive telephone calls rather than using a telephone handset and line... Read More