How do I save / edit an email attachment? Aimed at:  Edinburgh Napier’s staff When working with email attachments always save the file before making changes. If you make changes to the attachment itself then you will lose the changes. To save ... Read More

How do I add a profile photo to my Office 365 account? Aimed at:  Edinburgh Napier’s staff You can configure your Office 365 profile to include an image of yourself. This will then display in the Office collaborative applications such as Outloo... Read More

How do I access and use the Office 365 web interface? Aimed at: Edinburgh Napier's staff  You can access your University email account via the web: Visit http://outlook.office365.com, or Go to the Staff intranet and choose Email from the top me... Read More

Can I scan to email? Aimed at:  Edinburgh Napier’s staff Yes, you can email the scanned document to yourself and additional recipients can be added.  1.  Scan your staff card or log in to the MFD using your University login ID and password. 2.... Read More

How do I access my Office 365 account via the Outlook App? Aimed at:  Edinburgh Napier’s staff  Before you start, you should download the Outlook App from your device's App Store - find out more... Once you have downloaded the App: Tap to... Read More

How do I gain access to a shared mailbox? Aimed at:  Edinburgh Napier’s staff If you wish to gain access to a shared mailbox, the first thing to do is to contact the owner of the mailbox and ask them to give you access rights to the mailbox and... Read More

How do I book a staff meeting room using Outlook? Aimed at:  Edinburgh Napier’s staff This guidance explains how to book a staff meeting room using your Outlook calendar.  You may also find the Property and Facilities Room Booking Policy and Ro... Read More

How do I update my email reply settings in Office 365? Aimed at:  Edinburgh Napier’s staff When replying to emails via your Office 365 email account "Reply all" is the default, meaning that you reply to all recipients included in the original m... Read More

How do I turn Clutter off in Office 365 and Outlook 2016? Aimed at:  Edinburgh Napier’s staff  Clutter is a feature of Office 365 and Outlook 2016 - it categorises mail based on previous actions.  It tries to anticipate whether users will read ... Read More

Can I import my .pst file into my mailbox? Aimed at:  Edinburgh Napier’s staff Following the migration to Office 365 you may wish to import your emails from your .pst file (email personal folder) to your new larger mailbox.  If you decide to do... Read More

How do I open and use a shared mailbox in Outlook Web App? Aimed at:  Edinburgh Napier’s staff If you have full access permission to a shared mailbox you can use Outlook Web App (OWA) to open that mailbox.  If you don't have permission you... Read More

How do I create a new email signature in Outlook? Aimed at:  Edinburgh Napier’s staff From within your Outlook inbox: Click New Email Click Signature and choose Signatures:            From the Signatures and Stationery screen click New:   ... Read More

What is a Focused Inbox? Aimed at:  Edinburgh Napier’s staff Focused inbox is a feature of Outlook 2016 and Office 365. It separates your inbox into a "Focused" tab and an "Other" tab. Important emails appear on your "Focused" tab, other emails... Read More

How do I turn off my Focused Inbox? Aimed at:  Edinburgh Napier’s staff To turn off your Focused Inbox in Office 365: Select the Settings cog and choose Display settings:           Click on the Focused Inbox tab and choose Don't sort m... Read More

Can I use the "Delivery Delay" option when using Outlook via the VDS? Aimed at: Edinburgh Napier’s staff When creating a new message within MS Outlook there is an option to "Delay Delivery" enabling users to delay the delivery of email until a ... Read More

How do I report suspicious email via Office 365 Outlook? Aimed at:  Edinburgh Napier’s staff  To report suspicious email messages via Office 365 Outlook:  From your inbox highlight the message and click on the 3 dots at the top right of the me... Read More