What is a generic email account?
Viewed 94251 times since Wed, Mar 9, 2016
What is a generic email account? Aimed at: Edinburgh Napier’s staff A generic email account is an email account used by multiple staff members. It may be used for specific departments, teams, projects and so forth. Staff members who have acce...
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How do I access and use the Office 365 web interface?
Viewed 28587 times since Tue, Jun 14, 2016
How do I access and use the Office 365 web interface? Aimed at: Edinburgh Napier's staff You can access your University email account via the web: Visit http://outlook.office365.com, or Go to the Staff intranet and choose Email from the top me...
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How do I gain access to a generic mailbox using MS Outlook?
Viewed 26730 times since Tue, Mar 8, 2016
How do I gain access to a generic mailbox using MS Outlook? Aimed at: Edinburgh Napier’s staff If you wish to gain access to a generic mailbox, the first thing to do is to contact the owner of the mailbox and ask them to give you access righ...
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What is the maximum size of email attachment that I can send / receive?
Viewed 25027 times since Thu, Mar 10, 2016
What is the maximum size of email attachment that I can send / receive? Aimed at: Edinburgh Napier’s staff The maximum size of attachment that you can send and / or receive is 25 megabytes. Please note: Email should not be used as file storage...
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How do I use Outlook folders?
Viewed 24892 times since Thu, Mar 3, 2016
How do I use Outlook Folders Aimed at: Edinburgh Napier’s staff You can use folders within your inbox to group related messages together. To create an Outlook folder: Right click on the parent folder, e.g. Inbox. Click New Folder. Enter a nam...
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How do I access my Outlook Archive from the Virtual Desktop Service (VDS)?
Viewed 23912 times since Tue, Mar 8, 2016
How do I access my Outlook Archive from the Virtual Desktop Service (VDS)? Aimed at: Edinburgh Napier’s staff If you wish to access your Outlook archive off-campus through our Virtual Desktop Service then please follow the below instructions w...
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How long does email remain in the deleted items folder?
Viewed 22733 times since Thu, Mar 10, 2016
How long does email remain in the deleted items folder? Aimed at: Edinburgh Napier’s staff Deleted mail remains in the deleted items folder indefinitely, you should therefore regularly empty your deleted items folder to ensure your inbox doesn&...
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How do I request a mailbox size increase?
Viewed 22633 times since Tue, Mar 8, 2016
How do I request a mailbox size increase? Aimed at: Edinburgh Napier’s staff If you require additional disk space for your email account please speak to your Head of Department who will authorise the request through Information Services. Pleas...
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How much email storage do I have?
Viewed 22551 times since Thu, Mar 10, 2016
How much email storage do I have? Aimed at: Edinburgh Napier’s staff Edinburgh Napier University staff members have 50GB of email storage within their Exchange accounts. Please note: email should not be used as file storage for University dat...
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How do I set staff as my default email Address Book?
Viewed 20934 times since Tue, Mar 8, 2016
How do I set staff as my default email Address Book? Aimed at: Edinburgh Napier’s staff To set staff as your default Address Book: From the Outlook inbox select Address Book. From within the Address Book click Tools and select Options. Selec...
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How do I empty my Deleted Items folder?
Viewed 20491 times since Tue, Mar 8, 2016
How do I empty my Deleted Items folder? Aimed at: Edinburgh Napier’s staff From within the Deleted Items folder click on the Folder tab and choose "Empty Folder". Click Yes when prompted. Please note: Deleted items from mailboxes may be recov...
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Are there any rules and regulations when using a generic email account?
Viewed 19670 times since Wed, Mar 9, 2016
Are there any rules and regulations when using a generic email account? Aimed at: Edinburgh Napier’s staff Yes, you must follow the Information Security Policy when access any of Edinburgh Napier University’s accounts. The Information Se...
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Why can I not have the password to a generic email account?
Viewed 19556 times since Wed, Mar 9, 2016
Why can I not have the password to a generic email account? Aimed at: Edinburgh Napier’s staff Due to legal reasons, no one in the University is allowed to send emails from a generic account. This is to prevent emails from being sent anonymou...
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How do I book a staff meeting room using Outlook?
Viewed 19489 times since Tue, Feb 20, 2018
How do I book a staff meeting room using Outlook? Aimed at: Edinburgh Napier’s staff This guidance explains how to book a staff meeting room using your Outlook calendar. You may also find the Property and Facilities Room Booking Policy and Ro...
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How do I put an out of office message on a generic email account?
Viewed 19477 times since Wed, Mar 9, 2016
How do I put an out of office message on a generic email account? Aimed at: Edinburgh Napier’s staff If you are within the owner group for the generic mailbox, you can now manage it's automatic replies via the Outlook Web App as per the f...
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How do I recall a sent message?
Viewed 19098 times since Tue, Mar 8, 2016
How do I recall a sent message? Aimed at: Edinburgh Napier’s staff To recall a sent message: Go to your Sent Items folder and open the message you wish to recall. Click File and then Info. Choose Resend or Recall and click Recall this Messa...
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What are the different permissions on a generic email account?
Viewed 18671 times since Wed, Mar 9, 2016
What are the different permissions on a generic email account? Aimed at: Edinburgh Napier’s staff Usually we set up an “owner” and “publishing editors” but there are also “viewer” permissions and others available. There can be multiple owners ...
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How do I report suspicious email via Microsoft Outlook?
Viewed 18547 times since Mon, Sep 23, 2019
How do I report suspicious email via Microsoft Outlook? Aimed at: Edinburgh Napier’s staff To report suspicious email messages via the Microsoft Outlook desktop mail client: From your inbox highlight the message and select the Report Message ...
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How do I delete an attachment from an email message?
Viewed 18349 times since Mon, Mar 7, 2016
How do I delete an attachment from an email message? Aimed at: Edinburgh Napier’s staff To delete an attachment from an email message: Right click on the attachment. Click Remove Attachment. The attachment will be removed from the email mes...
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Can I recover emails deleted from my Deleted Items folder?
Viewed 18256 times since Tue, Mar 8, 2016
Can I recover emails deleted from my Deleted Items folder? Aimed at: Edinburgh Napier’s staff Within Outlook, all items deleted from your deleted items folder are retained within the system for 30 days. Therefore, if you empty your deleted it...
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What is the email Auto-Complete, and how do I turn it on/off?
Viewed 18187 times since Tue, Mar 8, 2016
What is the email Auto-Complete, and how do I turn it on/off? Aimed at: Edinburgh Napier’s staff The Auto-Complete is a feature which displays suggestions for names and e-mail addresses as you begin to type them. These suggestions are possible...
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How do I switch my Out of Office email reply on or off?
Viewed 17724 times since Mon, Mar 7, 2016
How do I switch my Out of Office email reply on or off? Aimed at: Edinburgh Napier’s staff To switch on your Out of Office Reply: Go to File and choose Automatic Replies (Out of Office). Click Send automatic replies. Enter your out of office...
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What email address will my generic account have?
Viewed 17675 times since Wed, Mar 9, 2016
What email address will my generic account have? Aimed at: Edinburgh Napier’s staff It depends on the name of the account. If your generic account is called “New”, then your email address might be new@napier.ac.uk. Please check that the addr...
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How do I get a generic email account created?
Viewed 17611 times since Wed, Mar 9, 2016
How do I get a generic email account created? Aimed at: Edinburgh Napier’s staff To get a new generic account created, send the following information to ISServiceDesk@napier.ac.uk : Proposed name of generic account The owner of mailbox Logi...
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How do I open and use a shared mailbox in Outlook Web App?
Viewed 17609 times since Mon, May 14, 2018
How do I open and use a shared mailbox in Outlook Web App? Aimed at: Edinburgh Napier’s staff If you have full access permission to a shared mailbox you can use Outlook Web App (OWA) to open that mailbox. If you don't have permission you...
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Can I use Voting Buttons in my emails?
Viewed 17295 times since Tue, Mar 8, 2016
Can I use Voting Buttons in my emails? Aimed at: Edinburgh Napier’s staff You can use Voting Buttons in emails to other staff members however the Voting Buttons are incompatible with the student email system. To use Voting Buttons in message...
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How do I use Outlook Flags?
Viewed 17293 times since Fri, Mar 4, 2016
How do I use Outlook Flags? Aimed at: Edinburgh Napier’s staff You can use Outlook Flags to indicate whether a message is of high or low importance. Information about using Outlook Flags in MS Outlook 2016 can be found on the Microsoft website...
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Can I import my .pst file into my mailbox?
Viewed 17250 times since Tue, Oct 31, 2017
Can I import my .pst file into my mailbox? Aimed at: Edinburgh Napier’s staff Following the migration to Office 365 you may wish to import your emails from your .pst file (email personal folder) to your new larger mailbox. If you decide to do...
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How do I give others access to a generic email account?
Viewed 17209 times since Wed, Mar 9, 2016
How do I give others access to a generic email account? Aimed at: Edinburgh Napier’s staff The request for additional users to be added should come from the account ‘owner’. If you are in doubt who the owner is, contact the IS Ser...
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I have been emailed a Distribution List, can I import it into my Contacts?
Viewed 17111 times since Tue, Mar 8, 2016
I have been emailed a Distribution List, can I import it into my Contacts? Aimed at: Edinburgh Napier’s staff Yes, to import it: Open the email which contains the Distribution List. Drag and drop the list onto the Contacts button at bottom le...
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How do I link a SharePoint calendar to my Outlook client?
Viewed 16906 times since Thu, Jul 27, 2017
How do I link a SharePoint calendar to my Outlook client? Aimed at: Edinburgh Napier’s staff Navigate to the SharePoint calendar that you want to link to. With the calendar displayed, click on the Calendar tab and choose Connect to Outlook: ...
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How do I use Rules to manage my email?
Viewed 16853 times since Mon, Mar 7, 2016
How do I use Rules to manage my email? Aimed at: Edinburgh Napier’s staff and students Guidelines for creating and using Rules in MS Outlook can be found on the Microsoft website. Instructions for those who are using Office 365 email can be fo...
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Can any staff member have a generic email account?
Viewed 16336 times since Wed, Mar 9, 2016
Can any staff member have a generic email account? Aimed at: Edinburgh Napier’s staff With authorisation, yes. Please remember: do not publish a generic account email address without first checking it is available. Send any requests to the IS...
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Can I log directly into a generic email account?
Viewed 16220 times since Wed, Mar 9, 2016
Can I log directly into a generic email account? Aimed at: Edinburgh Napier’s staff Not directly. You need to access the generic mailbox from within your own account. This eliminates the need for multiple profiles and repeated logging in and ...
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I’m a staff member, how do I archive my Edinburgh Napier emails?
Viewed 15314 times since Thu, Apr 6, 2017
How do I archive my Edinburgh Napier emails Aimed at: Edinburgh Napier’s staff Archived emails are only accessible on the PC they are stored to, but are otherwise identical to email stored on the mail server. First we’ll need to make sur...
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