MS Outlook Articles RSS Feed
What is a phishing email?
Viewed 33971 times since Fri, Mar 11, 2016
What is a phishing email? Aimed at:  Edinburgh Napier’s staff & students A phishing email is an email asking you to disclose personal information such your passwords or bank details. Please be aware that Information Services will not ask f... Read More
How do I access my staff email account from an iPhone?
Viewed 33243 times since Tue, Jun 14, 2016
How do I access my staff email account from an iPhone? Aimed at:  Edinburgh Napier’s staff To access your staff email account from an iPhone: From your iPhone choose Settings.       Select Mail, Contacts, Calendar:           Click Add Ac... Read More
How do I access my staff email account from an Android?
Viewed 30235 times since Tue, Jun 14, 2016
How do I access my staff email account from an Android? Aimed at:  Edinburgh Napier’s staff To set up your Android to access University email: Press Home and tap Mail.  (If the Mail icon is not on your Home screen, tap the All Programs button ... Read More
How can I recognise a phishing email?
Viewed 27661 times since Fri, Mar 11, 2016
How can I recognise a phishing email? Aimed at:  Edinburgh Napier’s staff & students Fraudulent emails are not normally addressed to you personally.  All the fraudsters know is your email address.  It may be addressed to 'Dear Valued C... Read More
How do I protect myself from phishing emails, spam and other scams?
Viewed 27543 times since Fri, Mar 11, 2016
How do I protect myself from phishing emails, spam and other scams? Aimed at:  Edinburgh Napier’s staff & students Follow the guidance below:  Don’t: Give out your username or password to anyone. Click on links that ask you to give ... Read More
Where can I find out more about phishing, spam and scam emails?
Viewed 26694 times since Fri, Mar 11, 2016
Where can I find out more about phishing, spam and scam emails? Aimed at:  Edinburgh Napier’s staff & students You may find the information on the following websites useful: The Financial Fraud Action UK website provides useful advice abo... Read More
What is a generic email account?
Viewed 25893 times since Wed, Mar 9, 2016
What is a generic email account? Aimed at:  Edinburgh Napier’s staff A generic email account is an email account used by multiple staff members. It may be used for specific departments, teams, projects and so forth. Staff members who have acce... Read More
What is my University email address?
Viewed 22701 times since Thu, Mar 10, 2016
What is my University email address? Aimed at:  Edinburgh Napier's Staff & students If you are an Edinburgh Napier University student: Your email address is <your matriculation number>@live.napier.ac.uk For example: 01234567@live.napi... Read More
How do I access and use the Office 365 web interface?
Viewed 22301 times since Tue, Jun 14, 2016
How do I access and use the Office 365 web interface? Aimed at: Edinburgh Napier's staff and students You can access your University email account via the web: Visit http://outlook.office365.com, or Go to the Staff intranet and choose Email fro... Read More
How do I connect to University email using IMAP?
Viewed 20053 times since Tue, Jun 14, 2016
How do I connect to University email using IMAP? Aimed at:  Edinburgh Napier’s staff You can access your email using Internet Message Access Protocol (IMAP) as an alternative to accessing your mailbox using the Outlook Web App. IMAP can be used... Read More
How do I send an encrypted email?
Viewed 19696 times since Fri, Mar 11, 2016
How do I send an encrypted email? Aimed at:  Edinburgh Napier’s staff Before you send an encrypted email you must order the email encryption service. Once the IT Support Desk have received and processed your application they'll send you in... Read More
How much email storage do I have?
Viewed 19491 times since Thu, Mar 10, 2016
How much email storage do I have? Aimed at:  Edinburgh Napier’s staff & students Edinburgh Napier University students have 25GB of email storage within their Office 365 accounts.Edinburgh Napier University staff members have 1GB of email st... Read More
How do I check my staff email account outwith the University?
Viewed 19296 times since Tue, Jun 14, 2016
How do I check my staff email account outwith the University? Aimed at:  Edinburgh Napier’s staff There are a number of ways to can access your staff email account outwith the University using either a mobile device or desktop computer: Outloo... Read More
How does the recipient read an encrypted email?
Viewed 19087 times since Fri, Mar 11, 2016
How does the recipient read an encrypted email? Aimed at:  Edinburgh Napier’s staff When an encrypted email is received, the recipient will need to save and open the attachment and follow the on screen instructions to view the email. If the re... Read More
What is the maximum size of email attachment that I can send / receive?
Viewed 18898 times since Thu, Mar 10, 2016
What is the maximum size of email attachment that I can send / receive? Aimed at:  Edinburgh Napier’s staff & students The maximum size of attachment that you can send and / or receive is 25 megabytes. Please note: Email should not be used ... Read More
What is the cost of the email encryption service for staff?
Viewed 18648 times since Fri, Mar 11, 2016
What is the cost of the email encryption service for staff? Aimed at:  Edinburgh Napier’s staff There is no cost, the email encryption service for staff is a free service.   Read More
How long does email remain in the deleted items folder?
Viewed 18500 times since Thu, Mar 10, 2016
How long does email remain in the deleted items folder? Aimed at: Edinburgh Napier’s staff and students Deleted mail remains in the deleted items folder indefinitely, you should therefore regularly empty your deleted items folder to ensure your... Read More
Can the email encryption service be transferred to another staff member within my department?
Viewed 18483 times since Mon, Mar 14, 2016
Can the email encryption service be transferred to another staff member within my department? Aimed at:  Edinburgh Napier’s staff Yes, at any point in the two year period you may choose to transfer the usage of the service to another member of... Read More
How do I order the email encryption service?
Viewed 18347 times since Fri, Mar 11, 2016
How do I order the email encryption service? Aimed at:  Edinburgh Napier’s staff If you are an Edinburgh Napier staff member and you wish to order this service please complete the Email Encryption Request form via UniDesk Self Service (you will... Read More
Can recipients receive further help and support on encrypted emails?
Viewed 18290 times since Mon, Mar 14, 2016
Can recipients receive further help and support on encrypted emails? Aimed at:  Edinburgh Napier’s staff Yes, in the first instance recipients should contact the IS Service Desk:Email: ISServiceDesk@napier.ac.uk Telephone: ext 3000 or (0131) 4... Read More
How do I gain access to a generic mailbox using MS Outlook?
Viewed 16344 times since Tue, Mar 8, 2016
  How do I gain access to a generic mailbox using MS Outlook? Aimed at:  Edinburgh Napier’s staff If you wish to gain access to a generic mailbox, the first thing to do is to contact the owner of the mailbox and ask them to give you access righ... Read More
Why can I not have the password to a generic email account?
Viewed 16261 times since Wed, Mar 9, 2016
Why can I not have the password to a generic email account? Aimed at:  Edinburgh Napier’s staff Due to legal reasons, no one in the University is allowed to send emails from a generic account. This is to prevent emails from being sent anonymou... Read More
Can I access a generic email account remotely via the web?
Viewed 15191 times since Wed, Mar 9, 2016
Can I access a generic email account via the web? Aimed at:  Edinburgh Napier’s staff No, unfortunately the system does not allow logins to a generic account without a password. Read More
How do I request a mailbox size increase?
Viewed 15076 times since Tue, Mar 8, 2016
How do I request a mailbox size increase? Aimed at:  Edinburgh Napier’s staff If you require additional disk space for your email account please speak to your Head of Department who will authorise the request through Information Services. Pleas... Read More
How do I empty my Deleted Items folder?
Viewed 15006 times since Tue, Mar 8, 2016
How do I empty my Deleted Items folder? Aimed at:  Edinburgh Napier’s staff From within the Deleted Items folder click on the Folder tab and choose "Empty Folder".  Click Yes when prompted. Please note: Deleted items from mailboxes may be recov... Read More
Are there any rules and regulations when using a generic email account?
Viewed 14919 times since Wed, Mar 9, 2016
Are there any rules and regulations when using a generic email account? Aimed at:  Edinburgh Napier’s staff Yes, you must follow the Information Security Policy when access any of Edinburgh Napier University’s accounts. The Information Se... Read More
Can I use Voting Buttons in my emails?
Viewed 14684 times since Tue, Mar 8, 2016
Can I use Voting Buttons in my emails? Aimed at:  Edinburgh Napier’s staff You can use Voting Buttons in emails to other staff members however the Voting Buttons are incompatible with the student email system.  To use Voting Buttons in message... Read More
How do I set staff as my default email Address Book?
Viewed 14656 times since Tue, Mar 8, 2016
How do I set staff as my default email Address Book? Aimed at:  Edinburgh Napier’s staff To set staff as your default Address Book: From the Outlook inbox select Address Book. From within the Address Book click Tools and select Options. Selec... Read More
How do I access my Outlook Archive from the Virtual Desktop Service (VDS)?
Viewed 14604 times since Tue, Mar 8, 2016
How do I access my Outlook Archive from the Virtual Desktop Service (VDS)? Aimed at:  Edinburgh Napier’s staff If you wish to access your Outlook archive off-campus through our Virtual Desktop Service then please follow the below instructions w... Read More
What is the email Auto-Complete, and how do I turn it on/off?
Viewed 14601 times since Tue, Mar 8, 2016
What is the email Auto-Complete, and how do I turn it on/off? Aimed at:  Edinburgh Napier’s staff The Auto-Complete is a feature which displays suggestions for names and e-mail addresses as you begin to type them. These suggestions are possible... Read More
How do I switch my Out of Office email reply on or off?
Viewed 14589 times since Mon, Mar 7, 2016
How do I switch my Out of Office email reply on or off? Aimed at:  Edinburgh Napier’s staff To switch on your Out of Office Reply: Go to File and choose Automatic Replies (Out of Office). Click Send automatic replies. Enter your out of office... Read More
What are the different permissions on a generic email account?
Viewed 14586 times since Wed, Mar 9, 2016
What are the different permissions on a generic email account? Aimed at:  Edinburgh Napier’s staff Usually we set up an “owner” and “publishing editors” but there are also “viewer” permissions and others available. There can be multiple owners ... Read More
How do I use Outlook Flags?
Viewed 14491 times since Fri, Mar 4, 2016
How do I use Outlook Flags? Aimed at:  Edinburgh Napier’s staff You can use Outlook Flags to indicate whether a message is of high or low importance. Information about using Outlook Flags in MS Outlook 2016 can be found on the Microsoft website... Read More
How do I use Outlook folders?
Viewed 14475 times since Thu, Mar 3, 2016
How do I use Outlook Folders Aimed at:  Edinburgh Napier’s staff You can use folders within your inbox to group related messages together. To create an Outlook folder: Right click on the parent folder, e.g. Inbox. Click New Folder. Enter a nam... Read More
What email address will my generic account have?
Viewed 14400 times since Wed, Mar 9, 2016
What email address will my generic account have? Aimed at:  Edinburgh Napier’s staff It depends on the name of the account. If your generic account is called “New”, then your email address might be new@napier.ac.uk.  Please check that the addr... Read More
How do I recall a sent message?
Viewed 14296 times since Tue, Mar 8, 2016
How do I recall a sent message? Aimed at:  Edinburgh Napier’s staff To recall a sent message:  Go to your Sent Items folder and open the message you wish to recall.  From the Ribbon click Actions and select Recall this Message. Select the rel... Read More
How do I link a SharePoint calendar to my Outlook client?
Viewed 14292 times since Thu, Jul 27, 2017
How do I link a SharePoint calendar to my Outlook client? Aimed at:  Edinburgh Napier’s staff Navigate to the SharePoint calendar that you want to link to. With the calendar displayed, click on the Calendar tab and choose Connect to Outlook: ... Read More
How do I delete an attachment from an email message?
Viewed 14290 times since Mon, Mar 7, 2016
How do I delete an attachment from an email message? Aimed at:  Edinburgh Napier’s staff To delete an attachment from an email message: Right click on the attachment. Click Remove Attachment. The attachment will be removed from the email mes... Read More
How do I put an out of office message on a generic email account?
Viewed 14246 times since Wed, Mar 9, 2016
How do I put an out of office message on a generic email account? Aimed at:  Edinburgh Napier’s staff You need to contact the IS Service Desk to request an out of office message on a generic account. Email ISServiceDesk@napier.ac.uk with the ou... Read More
Can I recover emails deleted from my Deleted Items folder?
Viewed 14184 times since Tue, Mar 8, 2016
Can I recover emails deleted from my Deleted Items folder? Aimed at:  Edinburgh Napier’s staff Within Outlook, all items deleted from your deleted items folder are retained within the system for 30 days.  Therefore, if you empty your deleted it... Read More
How do I give others access to a generic email account?
Viewed 14156 times since Wed, Mar 9, 2016
How do I give others access to a generic email account? Aimed at:  Edinburgh Napier’s staff The request for additional users to be added should come from the account ‘owner’. If you are in doubt who the owner is, contact the IS Ser... Read More
Can I import my .pst file into my mailbox?
Viewed 14105 times since Tue, Oct 31, 2017
Can I import my .pst file into my mailbox? Aimed at:  Edinburgh Napier’s staff Following the migration to Office 365 you may wish to import your emails from your .pst file (email personal folder) to your new larger mailbox.  If you decide to do... Read More
How do I get a generic email account created?
Viewed 13938 times since Wed, Mar 9, 2016
How do I get a generic email account created? Aimed at:  Edinburgh Napier’s staff To get a new generic account created, send the following information to ISServiceDesk@napier.ac.uk :  Proposed name of generic account The owner of mailbox Logi... Read More
Can any staff member have a generic email account?
Viewed 13783 times since Wed, Mar 9, 2016
Can any staff member have a generic email account? Aimed at:  Edinburgh Napier’s staff With authorisation, yes. Please remember: do not publish a generic account email address without first checking it is available. Send any requests to the IS... Read More
How do I use Rules to manage my email?
Viewed 13752 times since Mon, Mar 7, 2016
How do I use Rules to manage my email? Aimed at:  Edinburgh Napier’s staff and students Guidelines for creating and using Rules in MS Outlook can be found on the Microsoft website. Instructions for those who are using Office 365 email can be fo... Read More
Can I log directly into a generic email account?
Viewed 13732 times since Wed, Mar 9, 2016
Can I log directly into a generic email account? Aimed at:  Edinburgh Napier’s staff Not directly. You need to access the generic mailbox from within your own account. This eliminates the need for multiple profiles and repeated logging in and ... Read More
I have been emailed a Distribution List, can I import it into my Contacts?
Viewed 13682 times since Tue, Mar 8, 2016
I have been emailed a Distribution List, can I import it into my Contacts? Aimed at:  Edinburgh Napier’s staff Yes, to import it: Open the email which contains the Distribution List. Drag and drop the list onto the Contacts button at bottom le... Read More
How do I book a staff meeting room using Outlook?
Viewed 13634 times since Tue, Feb 20, 2018
How do I book a staff meeting room using Outlook? Aimed at:  Edinburgh Napier’s staff This guidance explains how to book a staff meeting room using your Outlook calendar.  You may also find the Property and Facilities Room Booking Policy and Ro... Read More
I’m a staff member, how do I archive my Edinburgh Napier emails?
Viewed 12897 times since Thu, Apr 6, 2017
How do I archive my Edinburgh Napier emails Aimed at:  Edinburgh Napier’s staff Archived emails are only accessible on the PC they are stored to, but are otherwise identical to email stored on the mail server. First we’ll need to make sur... Read More
How do I open and use a shared mailbox in Outlook Web App?
Viewed 12133 times since Mon, May 14, 2018
How do I open and use a shared mailbox in Outlook Web App? Aimed at:  Edinburgh Napier’s staff If you have full access permission to a shared mailbox you can use Outlook Web App (OWA) to open that mailbox once the mailbox has been migrated to O... Read More