Phones, Mobiles & Conference Calls Sub-Categories

Mobile Devices Mobile Devices (44)
This category contains information about Mobile Devices.
My Desk Telephone Handset My Desk Telephone Handset (10)
Edinburgh Napier staff members, find out more about your desk telephone handset.
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How do I find out my Mobile Phone number?
Viewed 7024 times since Tue, Mar 29, 2016
How do I find out my Mobile Phone number? Aimed at:  Edinburgh Napier’s staff and students The procedure varies by phone provider however you should be able to: Select the menu. Navigate to "Tools," "Settings" or "Options."  Locate a tab that ... Read More
How do I switch my O2 Voicemail off?
Viewed 6927 times since Tue, Apr 26, 2016
How do I switch my O2 Voicemail off? Aimed at:  Edinburgh Napier’s staff To switch your O2 voicemail off: Dial 91760 free from your mobile. Read More
I’m an iPhone user why am I unable to use data overseas?
Viewed 6920 times since Wed, Mar 30, 2016
I'm an iPhone user why am I unable to use data overseas? Aimed at:  Edinburgh Napier’s staff If you have an iPhone 4 or later you may have EU Internet Data switched on which means that your data connection will not work when overseas and o... Read More
How do I check my O2 voicemail messages?
Viewed 6908 times since Tue, Apr 26, 2016
How do I check my O2 voicemail messages? Aimed at:  Edinburgh Napier’s staff You can retrieve your O2 voicemail messages at any time, just dial 901. Read More
How do I extend/ reduce the divert time to O2 voicemail?
Viewed 6901 times since Tue, Apr 26, 2016
How do I extend/ reduce the divert time to O2 voicemail? Aimed at:  Edinburgh Napier’s staff To change the ringing time on a "voicemail" divert - Key **61*901*11*NO.SEC# SEND (Add sec in increments of 5). The maximum time delay that can be set ... Read More
How do I create O2 Distribution Lists and send messages to them?
Viewed 6887 times since Tue, Apr 26, 2016
How do I create O2 Distribution Lists and send messages to them? Aimed at:  Edinburgh Napier’s staff Distribution Lists To create a distribution list from your O2 mobile device: Key 901 Key * to enter the main menu Key 6 to enter the Distribut... Read More
Can I forward & reply to my O2 voicemail messages?
Viewed 6870 times since Tue, Apr 26, 2016
Can I forward & reply to my O2 voicemail messages? Aimed at:  Edinburgh Napier’s staff You can forward a message that someone has left you directly to another Voicemail 901 user or send a reply directly to the caller's mailbox by keyin... Read More
How do I record a greeting on O2 voicemail?
Viewed 6866 times since Tue, Apr 26, 2016
How do I record a greeting on O2 voicemail? Aimed at:  Edinburgh Napier’s staff You can let callers know they have reached you with your own personal greeting. To record your greeting: Dial 901 to access your Voicemail Key * and then 3 Follow... Read More
Can I return calls without exiting O2 voicemail?
Viewed 6846 times since Tue, Apr 26, 2016
Can I return calls without exiting O2 voicemail? Aimed at:  Edinburgh Napier’s staff You can call the person who’s left you a message back without exiting Voicemail. Just key 5 during or after their message and you will be put through. Ca... Read More
How do I use my O2 Voicemail?
Viewed 6798 times since Tue, Apr 26, 2016
How do I use my O2 Voicemail? Aimed at:  Edinburgh Napier’s staff Getting started Voicemail 901 is set up and ready to go on all new O2 phones. If it is has been switched off on your phone for some reason, just dial 91750 free from your mobile... Read More
How do I find out my IMEI number?
Viewed 6789 times since Tue, Mar 29, 2016
How do I find out my IMEI number? Aimed at:  Edinburgh Napier’s staff and students You can find your IMEI from most phones by typing in *#06# (do this where you would normally type a phone number for an outgoing call). If the above doesn'... Read More
How do I set up an O2 Voicemail PIN?
Viewed 6771 times since Tue, Apr 26, 2016
How do I set up an O2 Voicemail PIN? Aimed at:  Edinburgh Napier’s staff You will be prompted to set your own PIN when dialling 901 to access voicemail for the first time, or if your PIN is still set to the default. To change your PIN at any ti... Read More
How do I set up my O2 Voicemail for overseas travel?
Viewed 6771 times since Tue, Apr 26, 2016
How do I set up my O2 Voicemail for overseas travel? Aimed at:  Edinburgh Napier’s staff Before leaving the UK dial 91780 from your handset, you will receive a text message with your personal Voicemail Retrieval Number. Save it to your address... Read More
How do I retrieve an O2 Voicemail message?
Viewed 6748 times since Tue, Apr 26, 2016
How do I retrieve an O2 Voicemail message? Aimed at:  Edinburgh Napier’s staff The following keys can be used to manage your O2 voicemail messages: Key       Service Key 0    Pause or continue messageKey 1    Replay the messageKey 2    Save mes... Read More
How do I switch off Wi-Fi Assist on IOS9?
Viewed 6737 times since Tue, Mar 29, 2016
How do I switch off Wi-Fi Assist on IOS9? Aimed at:  Edinburgh Napier’s staff and students. All iPhone/iPad users should be aware that a new feature in iOS9 (“Wi-Fi Assist”) could potentially consume a large quantity of mobile data without you ... Read More
How can I further protect my O2 Voicemail messages?
Viewed 6735 times since Tue, Apr 26, 2016
How can I protect my O2 Voicemail messages? Aimed at:  Edinburgh Napier’s staff You can arrange to have a PIN prompt everytime you dial your voicemail (even from your mobile). To do this, dial 901, key *, key 4 then 4 again then 2. To turn it o... Read More
I have a new University owned mobile device, how do I set it up?
Viewed 6731 times since Tue, Mar 29, 2016
I have a new University owned mobile device, how do I set it up? Aimed at:  Edinburgh Napier’s staff When you get a new University mobile device you must follow the New Device Checklist to ensure you're able to access the University’... Read More
How do I Listen to my O2 voicemail messages from a landline?
Viewed 6730 times since Tue, Apr 26, 2016
How do I Listen to my O2 voicemail messages from a landline? Aimed at:  Edinburgh Napier’s staff Dial your mobile number Press * to interrupt the greeting When prompted enter your mailbox pin number Key 2 to listen to your messages This is cha... Read More
What do I do if my University Owned mobile device is lost or stolen?
Viewed 6723 times since Tue, Mar 29, 2016
What do I do if my University Owned mobile device is lost or stolen? Aimed at:  Edinburgh Napier’s staff This procedure explains what to do if your University owned mobile device is lost or stolen and you’re unable to locate it via any ap... Read More
What is an IMEI number?
Viewed 6715 times since Tue, Mar 29, 2016
What is an IMEI number? Aimed at:  Edinburgh Napier’s staff and students An IMEI is a chain of 15 digits, it uniquely identifies mobile phones. Every mobile phone has one and they're all unique to every manufactured mobile phone. For exam... Read More
How do I find out when my O2 voicemail messages were received?
Viewed 6712 times since Tue, Apr 26, 2016
How do I find out when my O2 voicemail messages were received? Aimed at:  Edinburgh Napier’s staff You can set up voicemail to tell you the time and date your messages were received by: Dialling 901 Keying * for greetings and mailbox settings,... Read More
Can I use my personal mobile device for University business?
Viewed 6708 times since Tue, Mar 29, 2016
Can I use my personal mobile device for University business? Aimed at:  Edinburgh Napier’s staff The O2 contract provides the University with significantly reduced call costs, so it is best to speak to your line manager regarding this in the fi... Read More
I’m travelling overseas, how do I turn off Data Roaming?
Viewed 6704 times since Wed, Mar 30, 2016
I'm travelling overseas, how do I turn off Data Roaming? Aimed at:  Edinburgh Napier’s staff You will need to check the handset manufacturer's website for instructions for turning off data roaming.   Read More
Who is my Mobile Device Departmental contact?
Viewed 6703 times since Tue, Mar 29, 2016
Who is my Mobile Device Departmental contact? Aimed at:  Edinburgh Napier’s staff The Procurement Team in Finance manage the list of Departmental Contacts which can be found on the Procurement intranet page. Read More
How do I send my O2 message notifications to another number?
Viewed 6702 times since Tue, Apr 26, 2016
How do I send my O2 message notifications to another number? Aimed at:  Edinburgh Napier’s staff You can get your Voicemail notifications sent to an alternative number (ring back only). To set this up, contact O2 customer services. Once this is... Read More
What is the capacity of O2 901 voicemail Messages?
Viewed 6694 times since Tue, Apr 26, 2016
What is the capacity of O2 901 voicemail Messages? Aimed at:  Edinburgh Napier’s staff You can store up to 40 messages or minutes of messages in your mailbox. Each stored message can be up to 4 minutes long. Messages can be stored for up to 30 ... Read More
How am I notified of new voicemail messages on O2?
Viewed 6689 times since Tue, Apr 26, 2016
How am I notified of new voicemail messages on O2? Aimed at:  Edinburgh Napier’s staff Choose how you’re told about new messages There are three ways you can be notified of a new message: Text message Phone call - you will receive a ca... Read More
Can I take my mobile number with me when I leave the University?
Viewed 6686 times since Tue, Mar 29, 2016
Can I take my mobile number with me when I leave the University? Aimed at:  Edinburgh Napier’s staff As the number is contracted to the University this would not normally be possible. Read More
How do I set standard diverts on O2?
Viewed 6672 times since Wed, Mar 30, 2016
How do I set standard diverts on O2? Aimed at:  Edinburgh Napier’s staff The following table explains how to set standard diverts on O2: Divert Type  To Activate  To Deactivate  Not reachable  **62*901# Send   ##62# Send  Busy **67*901# ... Read More
How do I book a conference phone?
Viewed 4700 times since Wed, Mar 30, 2016
How do I book a conference phone? Aimed at:  Edinburgh Napier’s staff You can book a conference phone by completing the Conference Form online form. Read More
Can I have multiple external incoming calls on a conference call?
Viewed 4598 times since Wed, Mar 30, 2016
Can I have multiple external incoming calls on a conference call? Aimed at:  Edinburgh Napier’s staff Yes - however, you MUST inform Information Services PRIOR to making the call as some central settings need to be changed. If you do not do th... Read More
How do I make a conference call?
Viewed 4552 times since Wed, Mar 30, 2016
How do I make a conference call? Aimed at:  Edinburgh Napier’s staff For instructions on how to make and receive conference calls on the IPT Conference Phone and IPT handsets please refer to the Online Training on the staff intranet. Please no... Read More
Will a conference call cost more than a normal call?
Viewed 4497 times since Wed, Mar 30, 2016
Will a conference call cost more than a normal call? Aimed at:  Edinburgh Napier’s staff No, the call will be charged at the same rate as a normal call to the destination (e.g. if you are calling abroad, the call will be charged at the rate fo... Read More
Can an external conference caller be from overseas?
Viewed 4487 times since Wed, Mar 30, 2016
Can an external conference caller be from overseas? Aimed at:  Edinburgh Napier’s staff Yes.  If you are making the conference call then you must ensure that the line you are making the call from has international dialling. This can be checked... Read More
Is my department charged for the rental of the Conference Phones?
Viewed 4473 times since Wed, Mar 30, 2016
Is my department charged for the rental of the Conference Phones? Aimed at:  Edinburgh Napier’s staff No, there is no extra charge for the rental of the 7937 and 8831 IPT Conference Phones. This is an extra service that Information Services pr... Read More
Do I need a special phone to make a conference call?
Viewed 4463 times since Wed, Mar 30, 2016
Do I need a special phone to make a conference call? Aimed at:  Edinburgh Napier’s staff No, you can make a conference call from your normal IPT handset. Alternatively you can book a 7937 or 8831 IPT Conference Phone by contacting the IS Servi... Read More
How many callers can I have on one conference call?
Viewed 4453 times since Wed, Mar 30, 2016
How many callers can I have on one conference call? Aimed at:  Edinburgh Napier’s staff You can have a maximum of 8 people on a conference call at one time including yourself (external and internal). Read More
Can I make conference calls from meeting rooms?
Viewed 4444 times since Wed, Mar 30, 2016
Can I make conference calls from meeting rooms? Aimed at:  Edinburgh Napier’s staff Yes.  You can book a 7937 or 8831 IPT Conference Phone via the Conference Phone online form. Read More
How do I access my voicemail from home ?
Viewed 1757 times since Fri, Jun 23, 2017
How do I access my voicemail from home ? Aimed at:  Edinburgh Napier’s staff You can access your voicemail messages when you are out of the your office in two ways either by phone or computer. Accessing your voicemail from a phone To access you... Read More