How do I set standard diverts on O2? Aimed at:  Edinburgh Napier’s staff The following table explains how to set standard diverts on O2: Divert Type  To Activate  To Deactivate  Not reachable  **62*901# Send   ##62# Send  Busy **67*901# ... Read More

How do I Listen to my O2 voicemail messages from a landline? Aimed at:  Edinburgh Napier’s staff Dial your mobile number Press * to interrupt the greeting When prompted enter your mailbox pin number Key 2 to listen to your messages This is cha... Read More

How do I check my O2 voicemail messages? Aimed at:  Edinburgh Napier’s staff You can retrieve your O2 voicemail messages at any time, just dial 901. Read More

How do I set up my O2 Voicemail for overseas travel? Aimed at:  Edinburgh Napier’s staff Before leaving the UK dial 91780 from your handset, you will receive a text message with your personal Voicemail Retrieval Number. Save it to your address... Read More

How do I record a greeting on O2 voicemail? Aimed at:  Edinburgh Napier’s staff You can let callers know they have reached you with your own personal greeting. To record your greeting: Dial 901 to access your Voicemail Key * and then 3 Follow... Read More

How do I use my O2 Voicemail? Aimed at:  Edinburgh Napier’s staff Getting started Voicemail 901 is set up and ready to go on all new O2 phones. If it is has been switched off on your phone for some reason, just dial 91750 free from your mobile... Read More

How do I find out when my O2 voicemail messages were received? Aimed at:  Edinburgh Napier’s staff You can set up voicemail to tell you the time and date your messages were received by: Dialling 901 Keying * for greetings and mailbox settings,... Read More

I'm an iPhone user why am I unable to use data overseas? Aimed at:  Edinburgh Napier’s staff If you have an iPhone 4 or later you may have EU Internet Data switched on which means that your data connection will not work when overseas and o... Read More

How do I retrieve an O2 Voicemail message? Aimed at:  Edinburgh Napier’s staff The following keys can be used to manage your O2 voicemail messages: Key       Service Key 0    Pause or continue messageKey 1    Replay the messageKey 2    Save mes... Read More

Can I forward & reply to my O2 voicemail messages? Aimed at:  Edinburgh Napier’s staff You can forward a message that someone has left you directly to another Voicemail 901 user or send a reply directly to the caller's mailbox by keyin... Read More

How am I notified of new voicemail messages on O2? Aimed at:  Edinburgh Napier’s staff Choose how you’re told about new messages There are three ways you can be notified of a new message: Text message Phone call - you will receive a ca... Read More

How do I find out my IMEI number? Aimed at:  Edinburgh Napier’s staff You can find your IMEI from most phones by typing in *#06# (do this where you would normally type a phone number for an outgoing call). If the above doesn't work, here ... Read More

How do I switch my O2 Voicemail off? Aimed at:  Edinburgh Napier’s staff To switch your O2 voicemail off: Dial 91760 free from your mobile. Read More

How do I create O2 Distribution Lists and send messages to them? Aimed at:  Edinburgh Napier’s staff Distribution Lists To create a distribution list from your O2 mobile device: Key 901 Key * to enter the main menu Key 6 to enter the Distribut... Read More

What is an IMEI number? Aimed at:  Edinburgh Napier’s staff  An IMEI is a chain of 15 digits, it uniquely identifies mobile phones. Every mobile phone has one and they're all unique to every manufactured mobile phone. For example if a fac... Read More

Can I take my mobile number with me when I leave the University? Aimed at:  Edinburgh Napier’s staff As the number is contracted to the University this would not normally be possible. Read More

What is the capacity of O2 901 voicemail Messages? Aimed at:  Edinburgh Napier’s staff You can store up to 40 messages or minutes of messages in your mailbox. Each stored message can be up to 4 minutes long. Messages can be stored for up to 30 ... Read More

How do I switch off Wi-Fi Assist on IOS9? Aimed at:  Edinburgh Napier’s staff  All iPhone/iPad users should be aware that a new feature in iOS9 (“Wi-Fi Assist”) could potentially consume a large quantity of mobile data without you realising. Th... Read More

How do I set up an O2 Voicemail PIN? Aimed at:  Edinburgh Napier’s staff You will be prompted to set your own PIN when dialling 901 to access voicemail for the first time, or if your PIN is still set to the default. To change your PIN at any ti... Read More

How do I extend/ reduce the divert time to O2 voicemail? Aimed at:  Edinburgh Napier’s staff To change the ringing time on a "voicemail" divert - Key **61*901*11*NO.SEC# SEND (Add sec in increments of 5). The maximum time delay that can be set ... Read More

How do I find out my Mobile Phone number? Aimed at:  Edinburgh Napier’s staff The procedure varies by phone provider however you should be able to: Select the menu. Navigate to "Tools," "Settings" or "Options."  Locate a tab that says "My Numb... Read More

Who is my Mobile Device Departmental contact? Aimed at:  Edinburgh Napier’s staff The Procurement Team in Finance manage the list of Departmental Contacts which can be found on the Procurement intranet page. Read More

How do I send my O2 message notifications to another number? Aimed at:  Edinburgh Napier’s staff You can get your Voicemail notifications sent to an alternative number (ring back only). To set this up, contact O2 customer services. Once this is... Read More

How do I book a conference phone? Aimed at:  Edinburgh Napier’s staff You can book a conference phone by completing the Conference Form online form. Read More

Can I return calls without exiting O2 voicemail? Aimed at:  Edinburgh Napier’s staff You can call the person who’s left you a message back without exiting Voicemail. Just key 5 during or after their message and you will be put through. Ca... Read More

How can I protect my O2 Voicemail messages? Aimed at:  Edinburgh Napier’s staff You can arrange to have a PIN prompt everytime you dial your voicemail (even from your mobile). To do this, dial 901, key *, key 4 then 4 again then 2. To turn it o... Read More

I'm travelling overseas, how do I turn off Data Roaming? Aimed at:  Edinburgh Napier’s staff You will need to check the handset manufacturer's website for instructions for turning off data roaming.   Read More

Can I use my personal mobile device for University business? Aimed at:  Edinburgh Napier’s staff The O2 contract provides the University with significantly reduced call costs, so it is best to speak to your line manager regarding this in the fi... Read More

Can I have multiple external incoming calls on a conference call? Aimed at:  Edinburgh Napier’s staff   To make the conference call: Step 1: 1st incoming call - press Answer, then click More until you see the Join softkey, press the Join softk... Read More

Can an external conference caller be from overseas? Aimed at:  Edinburgh Napier’s staff Yes.  If you are making the conference call then you must ensure that the line you are making the call from has international dialling. This can be checked... Read More

How do I make a conference call? Aimed at:  Edinburgh Napier’s staff For instructions on how to make and receive conference calls on the IPT Conference Phone and IPT handsets please refer to the Online Training on the staff intranet. Please no... Read More

Do I need a special phone to make a conference call? Aimed at:  Edinburgh Napier’s staff No, you can make a conference call from your normal IPT handset. Alternatively you can book a 7937 or 8831 IPT Conference Phone by contacting the IS Servi... Read More

Is my department charged for the rental of the Conference Phones? Aimed at:  Edinburgh Napier’s staff No, there is no extra charge for the rental of the 7937 and 8831 IPT Conference Phones. This is an extra service that Information Services pr... Read More

Will a conference call cost more than a normal call? Aimed at:  Edinburgh Napier’s staff No, the call will be charged at the same rate as a normal call to the destination (e.g. if you are calling abroad, the call will be charged at the rate fo... Read More

Can I make conference calls from meeting rooms? Aimed at:  Edinburgh Napier’s staff Yes.  You can book a 7937 or 8831 IPT Conference Phone via the Conference Phone online form. Read More

How many callers can I have on one conference call? Aimed at:  Edinburgh Napier’s staff You can have a maximum of 8 people on a conference call at one time including yourself (external and internal). Read More

How do I access my voicemail from home ? Aimed at:  Edinburgh Napier’s staff You can access your voicemail messages when you are out of the your office. To access your voicemail message from a phone dial 0131 455 3333. When you hear an automate... Read More