Mobile Devices Articles RSS Feed
How do I enrol my University owned Windows (Pro or Enterprise) device for Intune MDM?​
Viewed 39829 times since Thu, Feb 13, 2020
How do I enrol my University owned Windows (Pro or Enterprise) device for Intune MDM? Aimed at:  Edinburgh Napier’s staff Intune is the technology used for University’s Mobile Device Management (MDM) service for staff members.  Find out m... Read More
How do I set standard diverts on O2?
Viewed 33526 times since Wed, Mar 30, 2016
How do I set standard diverts on O2? Aimed at:  Edinburgh Napier’s staff The following table explains how to set standard diverts on O2: Divert Type  To Activate  To Deactivate  Not reachable  **62*901# Send   ##62# Send  Busy **67*901# ... Read More
How do I access eduroam at other institutions?
Viewed 29637 times since Thu, May 19, 2016
How do I access eduroam at other institutions? Aimed at:  Edinburgh Napier’s staff  Not only can you access eduroam on Edinburgh Napier's campuses, you can also use eduroam at any educational institution or university that is also particip... Read More
How do I Listen to my O2 voicemail messages from a landline?
Viewed 29349 times since Tue, Apr 26, 2016
How do I Listen to my O2 voicemail messages from a landline? Aimed at:  Edinburgh Napier’s staff Dial your mobile number Press * to interrupt the greeting When prompted enter your mailbox pin number Key 2 to listen to your messages This is cha... Read More
How do I check my O2 voicemail messages?
Viewed 25716 times since Tue, Apr 26, 2016
How do I check my O2 voicemail messages? Aimed at:  Edinburgh Napier’s staff You can retrieve your O2 voicemail messages at any time, just dial 901. Read More
How do I set up my O2 Voicemail for overseas travel?
Viewed 24911 times since Tue, Apr 26, 2016
How do I set up my O2 Voicemail for overseas travel? Aimed at:  Edinburgh Napier’s staff Before leaving the UK dial 91780 from your handset, you will receive a text message with your personal Voicemail Retrieval Number. Save it to your address... Read More
How do I record a greeting on O2 voicemail?
Viewed 24041 times since Tue, Apr 26, 2016
How do I record a greeting on O2 voicemail? Aimed at:  Edinburgh Napier’s staff You can let callers know they have reached you with your own personal greeting. To record your greeting: Dial 901 to access your Voicemail Key * and then 3 Follow... Read More
How do I use my O2 Voicemail?
Viewed 23421 times since Tue, Apr 26, 2016
How do I use my O2 Voicemail? Aimed at:  Edinburgh Napier’s staff Getting started Voicemail 901 is set up and ready to go on all new O2 phones. If it is has been switched off on your phone for some reason, just dial 91750 free from your mobile... Read More
I’m an iPhone user why am I unable to use data overseas?
Viewed 23298 times since Wed, Mar 30, 2016
I'm an iPhone user why am I unable to use data overseas? Aimed at:  Edinburgh Napier’s staff If you have an iPhone 4 or later you may have EU Internet Data switched on which means that your data connection will not work when overseas and o... Read More
How do I retrieve an O2 Voicemail message?
Viewed 22877 times since Tue, Apr 26, 2016
How do I retrieve an O2 Voicemail message? Aimed at:  Edinburgh Napier’s staff The following keys can be used to manage your O2 voicemail messages: Key       Service Key 0    Pause or continue messageKey 1    Replay the messageKey 2    Save mes... Read More
How do I find out when my O2 voicemail messages were received?
Viewed 22811 times since Tue, Apr 26, 2016
How do I find out when my O2 voicemail messages were received? Aimed at:  Edinburgh Napier’s staff You can set up voicemail to tell you the time and date your messages were received by: Dialling 901 Keying * for greetings and mailbox settings,... Read More
Can I forward & reply to my O2 voicemail messages?
Viewed 22779 times since Tue, Apr 26, 2016
Can I forward & reply to my O2 voicemail messages? Aimed at:  Edinburgh Napier’s staff You can forward a message that someone has left you directly to another Voicemail 901 user or send a reply directly to the caller's mailbox by keyin... Read More
How am I notified of new voicemail messages on O2?
Viewed 22498 times since Tue, Apr 26, 2016
How am I notified of new voicemail messages on O2? Aimed at:  Edinburgh Napier’s staff Choose how you’re told about new messages There are three ways you can be notified of a new message: Text message Phone call - you will receive a ca... Read More
How do I find out my IMEI number?
Viewed 22449 times since Tue, Mar 29, 2016
How do I find out my IMEI number? Aimed at:  Edinburgh Napier’s staff You can find your IMEI from most phones by typing in *#06# (do this where you would normally type a phone number for an outgoing call). If the above doesn't work, here ... Read More
How do I switch my O2 Voicemail off?
Viewed 22292 times since Tue, Apr 26, 2016
How do I switch my O2 Voicemail off? Aimed at:  Edinburgh Napier’s staff To switch your O2 voicemail off: Dial 91760 free from your mobile. Read More
How do I create O2 Distribution Lists and send messages to them?
Viewed 22142 times since Tue, Apr 26, 2016
How do I create O2 Distribution Lists and send messages to them? Aimed at:  Edinburgh Napier’s staff Distribution Lists To create a distribution list from your O2 mobile device: Key 901 Key * to enter the main menu Key 6 to enter the Distribut... Read More
How do I access my Office 365 account via the Outlook App?
Viewed 22063 times since Tue, Aug 22, 2017
How do I access my Office 365 account via the Outlook App? Aimed at:  Edinburgh Napier’s staff  Before you start, you should download the Outlook App from your device's App Store - find out more... Once you have downloaded the App: Tap to... Read More
What is an IMEI number?
Viewed 21994 times since Tue, Mar 29, 2016
What is an IMEI number? Aimed at:  Edinburgh Napier’s staff  An IMEI is a chain of 15 digits, it uniquely identifies mobile phones. Every mobile phone has one and they're all unique to every manufactured mobile phone. For example if a fac... Read More
Can I take my mobile number with me when I leave the University?
Viewed 21870 times since Tue, Mar 29, 2016
Can I take my mobile number with me when I leave the University? Aimed at:  Edinburgh Napier’s staff As the number is contracted to the University this would not normally be possible. Read More
How do I switch off Wi-Fi Assist on IOS9?
Viewed 21348 times since Tue, Mar 29, 2016
How do I switch off Wi-Fi Assist on IOS9? Aimed at:  Edinburgh Napier’s staff  All iPhone/iPad users should be aware that a new feature in iOS9 (“Wi-Fi Assist”) could potentially consume a large quantity of mobile data without you realising. Th... Read More
What is the capacity of O2 901 voicemail Messages?
Viewed 21262 times since Tue, Apr 26, 2016
What is the capacity of O2 901 voicemail Messages? Aimed at:  Edinburgh Napier’s staff You can store up to 40 messages or minutes of messages in your mailbox. Each stored message can be up to 4 minutes long. Messages can be stored for up to 30 ... Read More
How do I set up an O2 Voicemail PIN?
Viewed 21151 times since Tue, Apr 26, 2016
How do I set up an O2 Voicemail PIN? Aimed at:  Edinburgh Napier’s staff You will be prompted to set your own PIN when dialling 901 to access voicemail for the first time, or if your PIN is still set to the default. To change your PIN at any ti... Read More
How do I extend/ reduce the divert time to O2 voicemail?
Viewed 21061 times since Tue, Apr 26, 2016
How do I extend/ reduce the divert time to O2 voicemail? Aimed at:  Edinburgh Napier’s staff To change the ringing time on a "voicemail" divert - Key **61*901*11*NO.SEC# SEND (Add sec in increments of 5). The maximum time delay that can be set ... Read More
How do I find out my Mobile Phone number?
Viewed 20947 times since Tue, Mar 29, 2016
How do I find out my Mobile Phone number? Aimed at:  Edinburgh Napier’s staff The procedure varies by phone provider however you should be able to: Select the menu. Navigate to "Tools," "Settings" or "Options."  Locate a tab that says "My Numb... Read More
Who is my Mobile Device Departmental contact?
Viewed 20912 times since Tue, Mar 29, 2016
Who is my Mobile Device Departmental contact? Aimed at:  Edinburgh Napier’s staff The Procurement Team in Finance manage the list of Departmental Contacts which can be found on the Procurement intranet page. Read More
How do I send my O2 message notifications to another number?
Viewed 20738 times since Tue, Apr 26, 2016
How do I send my O2 message notifications to another number? Aimed at:  Edinburgh Napier’s staff You can get your Voicemail notifications sent to an alternative number (ring back only). To set this up, contact O2 customer services. Once this is... Read More
Can I return calls without exiting O2 voicemail?
Viewed 20642 times since Tue, Apr 26, 2016
Can I return calls without exiting O2 voicemail? Aimed at:  Edinburgh Napier’s staff You can call the person who’s left you a message back without exiting Voicemail. Just key 5 during or after their message and you will be put through. Ca... Read More
I’m travelling overseas, how do I turn off Data Roaming?
Viewed 20550 times since Wed, Mar 30, 2016
I'm travelling overseas, how do I turn off Data Roaming? Aimed at:  Edinburgh Napier’s staff You will need to check the handset manufacturer's website for instructions for turning off data roaming.   Read More
How can I further protect my O2 Voicemail messages?
Viewed 20549 times since Tue, Apr 26, 2016
How can I protect my O2 Voicemail messages? Aimed at:  Edinburgh Napier’s staff You can arrange to have a PIN prompt everytime you dial your voicemail (even from your mobile). To do this, dial 901, key *, key 4 then 4 again then 2. To turn it o... Read More
Can I use my personal mobile device for University business?
Viewed 20396 times since Tue, Mar 29, 2016
Can I use my personal mobile device for University business? Aimed at:  Edinburgh Napier’s staff The O2 contract provides the University with significantly reduced call costs, so it is best to speak to your line manager regarding this in the fi... Read More
How do I get to the App Store on my device to download an app?
Viewed 10122 times since Wed, Jun 10, 2020
How do I get to the App Store on my device to download an app? Aimed at:  Edinburgh Napier’s staff If you use an iPhone or iPad: Tap the App Store icon on your home screen, or go to https://apps.apple.com               From there you can sea... Read More
How do I enrol my University owned Windows (Home edition) device for Intune MDM?
Viewed 4327 times since Thu, Feb 13, 2020
How do I enrol my University owned Windows (Home edition) device for Intune MDM? Aimed at:  Edinburgh Napier’s staff Intune is the technology used for University’s Mobile Device Management (MDM) service for staff members.  Find out more..... Read More
How do I scan a QR code?
Viewed 2556 times since Wed, Jun 10, 2020
How do I scan a QR code? Aimed at:  Edinburgh Napier’s staff  QR codes, or Quick Response codes are 2 dimensional bar codes that can be read by smartphones. Newer smartphone models allow you to scan a QR code using the camera on your device, ot... Read More
What devices can I use with MS Teams?
Viewed 1339 times since Tue, Jun 2, 2020
What devices can I use with MS Teams? Aimed at: Edinburgh Napier’s staff MS Teams enables you to communicate and collaborate with colleagues using audio, video, text chat and screen sharing. To use MS Teams, at minimum you need a device with: ... Read More