How do I print an A3 powerpoint colour poster? Aimed at: Edinburgh Napier’s staff   Step 1: Step 2:   Step 3:  Step 4:   Step 5:       Read More

How do I print in colour? Aimed at:  Edinburgh Napier’s staff This article applies to Windows PCs. 1. From the Print dialog box click Printer Properties.   2.  Select the Image Options and untick the "Xerox Black and White Conversion". Click O... Read More

Can I scan to email? Aimed at:  Edinburgh Napier’s staff Yes, you can email the scanned document to yourself and additional recipients can be added.  1.  Scan your staff card or log in to the MFD using your University login ID and password. 2.... Read More

How do I cancel a print job? Aimed at:  Edinburgh Napier’s staff You can cancel a print job either online using your Print Account or on the Multi-Function Device (MFD).  This article explains how to cancel a print job online, to find out how t... Read More

How do I scan documents? Aimed at:   Edinburgh Napier’s staff 1.  Scan your staff card or log in to the MFD using your University login ID and password.   2.  Press the Workflow Scanning button. 3.  Select where you want to scan to, either - ... Read More

How to I print in colour from an Apple Mac to the Follow Me Q? Aimed at:  Edinburgh Napier’s staff From your open document: Click File then Print Select the Follow Me Q. Depending upon the application you are working in you may need to click ... Read More

How do I print documents? Aimed at:  Edinburgh Napier’s staff  Edinburgh Napier University Staff and Students can print using an MFD (Multi function Device).   Send your document to an MFD from a desktop computer. 1.  Select file and print. 2. ... Read More

What is secure printing? Aimed at:  Edinburgh Napier’s staff Secure printing means that: You must log in to the network before you can send documents to print You must log in to the printer or swipe your ID card before you can release your p... Read More

Why is my print balance so high? Aimed at:  Edinburgh Napier’s staff The print balance shown is for your shared (departmental) PaperCut account. The balance relates to all the prints/copies performed since the service went live and will continu... Read More

I am unable to print, what do I do? Aimed at:  Edinburgh Napier’s staff 1. In the first instance you should contact the Information Services Help Desk at one of these locations - Merchiston: JKCC or the Library Help Desk Craiglockhart: Library... Read More

Can I still use my local printer now that the MFDs are operational? Aimed at:  Edinburgh Napier’s staff You should print to the MFDs rather than local printers. Although local printers will not be removed immediately, they will not be replaced... Read More

Can I use Edinburgh Napier's photocopiers? Aimed at:  externals Yes, those external to the University can photocopy using the MFDs (Multi-functional devices) 1.  You will have to buy a Visitor Photocopier Card from the Library Service Desk. 2. ... Read More

Can I print from email? Aimed at:  Edinburgh Napier’s staff Staff must use their Edinburgh Napier University email account to email a print job to the MFD. Address the email to: print@napier.ac.uk no message or subject line is required. Attach... Read More

Can I use other paper for printing to the MFDs, for example colour or card? Aimed at:   Edinburgh Napier's staff Yes you can by using the manual input tray (tray 5) on the MFD.  Output tray must be selected before sending the print job.    ... Read More

How do I order paper for Multi-function Devices (MFDs)? Aimed at:  Edinburgh Napier’s staff If paper is required you need to contact your departmental super user or print champion. The individual super users / print champions should follow the ... Read More

I have a large print job, is it OK to print this on the MFD? Aimed at: Edinburgh Napier’s staff  If your print job contains over 250 sheets then you should send it to Print Services.  Find out more on the Staff Intranet - here!     Read More

Can I cancel a print job on the MFD? Aimed at:  Edinburgh Napier’s staff Yes the job can be cancelled on the MFD.  1. Scan your staff card using the card scanner. 2. If you don’t have your ID card you can log in using your University Log... Read More

Why is my password not recognised by the Multi-function Device (MFD)? Aimed at:  Edinburgh Napier’s staff  The Multi-function Device (MFD) screen is very sensitive, try using caps lock rather than the shift key for uppercase letters in your pas... Read More

Can I scan multiple single documents at one time using the MFDs? Aimed at:  Edinburgh Napier’s staff  Yes.  You can select whether your documents should be compiled into a single document or into separate documents on the MFD touchscreen.  Mult... Read More

How do I check which print jobs are pending release? Aimed at:  Edinburgh Napier’s staff To check which print jobs are pending release from your print account: 1.  Log in to the My Account website and click Print Credit or go directly to https:... Read More

How do I log out of the new Multi-Function Devices (MFDs)? Aimed at:  Edinburgh Napier’s staff To log out of the new MFDs, either: ​Scan your Staff card, or ​Click on your username / log ID on the top left and click Log Out​, or Click on the L... Read More

How do I photocopy? Aimed at:  Edinburgh Napier’s staff You can photocopy using the University's Multi-Function Devices (MFDs): Log in to the MFD by scanning your staff card using the card scanner.  If you don't have your card you ca... Read More