Printing / Scanning Articles RSS Feed
Can I print from a laptop?
Viewed 23679 times since Wed, Mar 23, 2016
  Can I print from a laptop? Aimed at:  Edinburgh Napier’s staff & students You can print from a laptop via the Web print service using a wireless connection.  (Please note: you cannot print out in colour using the Web print service) 1.  Op... Read More
Can I scan to email external email addresses using the MFDs?
Viewed 22634 times since Mon, Mar 13, 2017
Can I scan to email external email addresses using the MFDs? Aimed at:  Edinburgh Napier’s staff & students Yes, you'll have the option to enter the relevant external email address(es), as well as internal email addresses. See also:  C... Read More
How do I pay for printing?
Viewed 20971 times since Mon, Mar 21, 2016
How do I pay for printing? Aimed at:  Edinburgh Napier’s students You pay for your printing online: The minimum amount for purchasing print credit online is 50p For security purposes the maximum amount you can have on your PaperCut (print cred... Read More
Can I print using the Virtual Desktop Service?
Viewed 19436 times since Tue, May 31, 2016
Can I print using the Virtual Desktop Service? Aimed at:  Edinburgh Napier’s staff & students From the Virtual Desktop Service (VDS) you are able to print to a sub-set of on-campus network printers. To attach to a printer when required: Cl... Read More
Can I scan to email?
Viewed 19287 times since Wed, Mar 30, 2016
Can I scan to email? Aimed at:  Edinburgh Napier’s staff & students Yes, you can email the scanned document to yourself and additional recipients can be added.  1.  Scan your student ID card/staff ID card or log in to the MFD using your Uni... Read More
How do I print in colour?
Viewed 18878 times since Wed, Mar 16, 2016
How do I print in colour? Aimed at:  Edinburgh Napier’s staff & students This article applies to Windows PCs. 1. From the Print dialog box click Printer Properties.   2.  Select the Image Options and untick the "Xerox Black and White Conve... Read More
How do I scan documents?
Viewed 18446 times since Mon, Mar 21, 2016
How do I scan documents? Aimed at:   Edinburgh Napier’s staff & students 1.  Scan your student ID card/staff ID card or log in to the MFD using your University login ID and password.   2.  Press the Workflow Scanning button. 3.  Select wh... Read More
How much does printing cost?
Viewed 18156 times since Wed, Mar 30, 2016
How much does printing cost? Aimed at: Edinburgh Napier’s students   A4 mono     5p A4 mono – double sided      6p A4 colour    15p A4 colour –double sided    26p A3 mono      8p A3 mono – double sided     1... Read More
How do I print an A3 powerpoint colour poster?
Viewed 17759 times since Tue, Apr 5, 2016
How do I print an A3 powerpoint colour poster? Aimed at: Edinburgh Napier’s staff & students   Step 1: Step 2:   Step 3:  Step 4:   Step 5:       Read More
Can I email my scan to more than one person using the MFDs?
Viewed 16466 times since Mon, Mar 13, 2017
Can I email my scan to more than one person using the MFDs? Aimed at:  Edinburgh Napier’s staff & students Yes, you can add as many recipients as you like when you scan to email. Find out how to scan to email. Read More
How do I print Dissertation, Leaflets, Posters or Bind documents?
Viewed 16098 times since Thu, Mar 31, 2016
How do I print my dissertation, leaflets, posters or bind documents? Aimed at:  Edinburgh Napier’s staff and students If you need to use these services you can use Edinburgh Napier's student printing service. Edinburgh Napier's studen... Read More
How do I log in to an MFD if I don’t have my University card?
Viewed 15271 times since Thu, Mar 31, 2016
How do I log in to an MFD if I don’t have my University card? Aimed at:  Edinburgh Napier’s staff & Students You can also log in to the MFD using your University login ID and password, click on the Alternate Login button: Read More
How do I print documents?
Viewed 15197 times since Wed, Mar 16, 2016
How do I print documents? Aimed at:  Edinburgh Napier’s staff & students Edinburgh Napier University Staff and Students can print using an MFD (Multi function Device).   Send your document to an MFD from a desktop computer. 1.  Select file ... Read More
What is an MFD?
Viewed 15148 times since Wed, Mar 30, 2016
What is an MFD? Aimed at:  everyone MFD is short for Multi-Functional Device. This device can print, copy and scan. MFDs can facilitate document enlargement and reduction, duplex printing, stapling, scanning to email and scanning to USB.   Read More
How do I use the printer?
Viewed 15012 times since Wed, Mar 16, 2016
How do I use the printer? Aimed at:  Edinburgh Napier’s staff & students Collect your print job from the printer (MFD - multi functional device) 1. Scan your student ID card/staff ID card using the card scanner. 2. If you don’t have ... Read More
What is secure printing?
Viewed 15009 times since Thu, Mar 31, 2016
What is secure printing? Aimed at:  Edinburgh Napier’s staff & students Secure printing means that: You must log in to the network before you can send documents to print You must log in to the printer or swipe your ID card before you can... Read More
How to I print in colour from an Apple Mac to the Follow Me Q?
Viewed 14944 times since Tue, Dec 20, 2016
How to I print in colour from an Apple Mac to the Follow Me Q? Aimed at:  Edinburgh Napier’s staff & students From your open document: Click File then Print Select the Follow Me Q. Depending upon the application you are working in you may... Read More
Where are the Multi-function Devices (MFDs) located?
Viewed 14855 times since Thu, Mar 31, 2016
Where are the Multi-functional Devices (MFDs) located? Aimed at:  Edinburgh Napier’s staff and students A Multi-function Device (MFD) will be located within a short distance of everyone’s work space and within each Computer Suite. The f... Read More
Can I print from email?
Viewed 14843 times since Tue, Mar 22, 2016
Can I print from email? Aimed at:  Edinburgh Napier’s staff & students Staff and students must use their Edinburgh Napier University email account to email a print job to the MFD. Address the email to: print@napier.ac.uk no message or subj... Read More
Can I use other paper for printing to the MFDs, for example colour or card?
Viewed 14822 times since Tue, Apr 5, 2016
Can I use other paper for printing to the MFDs, for example colour or card? Aimed at:   Edinburgh Napier's staff & students  Yes you can by using the manual input tray (tray 5) on the MFD.  Output tray must be selected before sending the pr... Read More
Why is my print balance so high?
Viewed 14779 times since Wed, Mar 23, 2016
Why is my print balance so high? Aimed at:  Edinburgh Napier’s staff The print balance shown is for your shared (departmental) PaperCut account. The balance relates to all the prints/copies performed since the service went live and will continu... Read More
Can I print from a USB device via the MFDs?
Viewed 14768 times since Tue, Mar 22, 2016
Can I print from a USB device via the MFDs? Aimed at:  everyone No unfortunately it's not currently possible to print from a USB device using an MFD.   Read More
I am unable to print, what do I do?
Viewed 14654 times since Wed, Apr 6, 2016
I am unable to print, what do I do? Aimed at:  Edinburgh Napier’s staff & students 1. In the first instance you should contact the Information Services Help Desk at one of these locations - Merchiston: JKCC or the Library Help Desk Craiglo... Read More
What is the minimum amount I can add for print credit?
Viewed 14591 times since Tue, Mar 22, 2016
What is the minimum amount I can add for print credit? Aimed at: Edinburgh Napier’s students Your network print account is managed by PaperCut The minimum amount you can add when purchasing print credit online is 50p.   Read More
Can I use the photocopiers?
Viewed 14472 times since Tue, Apr 5, 2016
Can I use Edinburgh Napier's photocopiers? Aimed at:  externals Yes, those external to the University can photocopy using the MFDs (Multi-functional devices) 1.  You will have to buy a Visitor Photocopier Card from the Library Service Desk. 2. ... Read More
What is the maximum amount I can add for print credit?
Viewed 14384 times since Tue, Mar 22, 2016
What is the maximum amount I can add for print credit? Aimed at:  Edinburgh Napier’s students Your network print account is managed by PaperCut. For security purposes the maximum amount you can have on your PaperCut account at any one time is ... Read More
Can I still use my local / personal printer now that the MFDs are operational?
Viewed 14371 times since Thu, Mar 31, 2016
Can I still use my local printer now that the MFDs are operational? Aimed at:  Edinburgh Napier’s staff You should print to the MFDs rather than local printers. Although local printers will not be removed immediately, they will not be replaced... Read More
How do I cancel a print job?
Viewed 14364 times since Wed, Mar 16, 2016
How do I cancel a print job? Aimed at:  Edinburgh Napier’s staff & students 1. Log in to the print service https://studentprint-1.napier.ac.uk:9192/user  using your Edinburgh Napier University login ID and Password. 2. Click on the Jobs Pen... Read More
What is follow-me printing?
Viewed 14342 times since Wed, Mar 23, 2016
What is follow-me printing? Aimed at:  Edinburgh Napier’s staff & students Follow-me printing allows you to securely collect your printing from any printer across the University.   Read More
How do I order paper for Multi-function Devices (MFDs)?
Viewed 14339 times since Thu, Mar 31, 2016
How do I order paper for Multi-function Devices (MFDs)? Aimed at:  Edinburgh Napier’s staff If paper is required you need to contact your departmental super user or print champion. The individual super users / print champions should follow the ... Read More
Why is my password not recognised by the Multi-function Device (MFD)?
Viewed 14236 times since Thu, Mar 31, 2016
Why is my password not recognised by the Multi-function Device (MFD)? Aimed at:  Edinburgh Napier’s staff and students The Multi-function Device (MFD) screen is very sensitive, try using caps lock rather than the shift key for uppercase letters... Read More
I have a large print job, is it OK to print this on the MFD?
Viewed 14182 times since Tue, Apr 5, 2016
I have a large print job, is it OK to print this on the MFD? Aimed at: Edinburgh Napier’s staff & students If your print job contains over 250 sheets then you should send it to Print Services To find out more about Print Services and The Pr... Read More
Can I cancel a print job on the MFD?
Viewed 13496 times since Wed, Dec 14, 2016
Can I cancel a print job on the MFD? Aimed at:  Edinburgh Napier’s staff & students Yes the job can be cancelled on the MFD.  1. Scan your student ID card/staff ID card using the card scanner. 2. If you don’t have your ID card you ca... Read More
Can I scan multiple single documents at one time using the MFDs?
Viewed 12645 times since Mon, Mar 13, 2017
Can I scan multiple single documents at one time using the MFDs? Aimed at:  Edinburgh Napier’s staff & students Yes.  You can select whether your documents should be compiled into a single document or into separate documents on the MFD touc... Read More
My scanning failed with a "path not found" error when using the MFDs, what do I do?
Viewed 12227 times since Mon, Mar 13, 2017
My scanning failed with a "path not found" error when using the MFDs, what do I do? Aimed at:  Edinburgh Napier’s staff & students This means that you did not authenticate properly at the login prompt. Try logging in to the MFD again. Read More
Printing is slow via eduroam and MacBooks, what can I do?
Viewed 11299 times since Mon, Apr 23, 2018
Printing is slow via eduroam and MacBooks, what can I do? Aimed at:  Edinburgh Napier’s staff & students You will be prompted to log in when submitting a print job to the queue.  When logging in ensure that you prefix your user ID with “nap... Read More
How do I check my print account balance?
Viewed 51 times since Wed, Sep 11, 2019
How do I check my print account balance? Aimed at:  Edinburgh Napier’s students You can check your print account balance and view your transaction history using PaperCut.  To check your balance: Go to the myNapier homepage Click Print Credit: ... Read More