Printing / Scanning Articles RSS Feed
Can I print from a laptop?
Viewed 27916 times since Wed, Mar 23, 2016
  Can I print from a laptop? Aimed at:  Edinburgh Napier’s staff & students You can print from a laptop via the Web print service using a wireless connection.  (Please note: you cannot print out in colour using the Web print service) 1.  Op... Read More
Can I scan to email external email addresses using the MFDs?
Viewed 24146 times since Mon, Mar 13, 2017
Can I scan to email external email addresses using the MFDs? Aimed at:  Edinburgh Napier’s staff & students Yes, you'll have the option to enter the relevant external email address(es), as well as internal email addresses. See also:  C... Read More
How do I pay for printing?
Viewed 23475 times since Mon, Mar 21, 2016
How do I pay for printing? Aimed at:  Edinburgh Napier’s students You pay for your printing online: Do not add more credit than you ultimately anticipate using. You will not be able to reclaim any unused credit. The minimum amount for purchasi... Read More
How do I print an A3 powerpoint colour poster?
Viewed 21754 times since Tue, Apr 5, 2016
How do I print an A3 powerpoint colour poster? Aimed at: Edinburgh Napier’s staff & students   Step 1: Step 2:   Step 3:  Step 4:   Step 5:       Read More
How much does printing cost?
Viewed 21473 times since Wed, Mar 30, 2016
How much does printing cost? Aimed at: Edinburgh Napier’s students   A4 mono     5p A4 mono – double sided      6p A4 colour    15p A4 colour –double sided    26p A3 mono      8p A3 mono – double sided     1... Read More
Can I scan to email?
Viewed 21383 times since Wed, Mar 30, 2016
Can I scan to email? Aimed at:  Edinburgh Napier’s staff & students Yes, you can email the scanned document to yourself and additional recipients can be added.  1.  Scan your student ID card/staff ID card or log in to the MFD using your Uni... Read More
Can I print using the Virtual Desktop Service?
Viewed 20478 times since Tue, May 31, 2016
Can I print using the Virtual Desktop Service? Aimed at:  Edinburgh Napier’s staff & students From the Virtual Desktop Service (VDS) you are able to print to a sub-set of on-campus network printers. To attach to a printer when required: Cl... Read More
How do I print in colour?
Viewed 20302 times since Wed, Mar 16, 2016
How do I print in colour? Aimed at:  Edinburgh Napier’s staff & students This article applies to Windows PCs. 1. From the Print dialog box click Printer Properties.   2.  Select the Image Options and untick the "Xerox Black and White Conve... Read More
How do I scan documents?
Viewed 19386 times since Mon, Mar 21, 2016
How do I scan documents? Aimed at:   Edinburgh Napier’s staff & students 1.  Scan your student ID card/staff ID card or log in to the MFD using your University login ID and password.   2.  Press the Workflow Scanning button. 3.  Select wh... Read More
How do I print Dissertation, Leaflets, Posters or Bind documents?
Viewed 17436 times since Thu, Mar 31, 2016
How do I print my dissertation, leaflets, posters or bind documents? Aimed at:  Edinburgh Napier’s staff and students If you need to use these services you can use Edinburgh Napier's student printing service. Edinburgh Napier's studen... Read More
Can I email my scan to more than one person using the MFDs?
Viewed 17427 times since Mon, Mar 13, 2017
Can I email my scan to more than one person using the MFDs? Aimed at:  Edinburgh Napier’s staff & students Yes, you can add as many recipients as you like when you scan to email. Find out how to scan to email. Read More
How do I print documents?
Viewed 16899 times since Wed, Mar 16, 2016
How do I print documents? Aimed at:  Edinburgh Napier’s staff & students Edinburgh Napier University Staff and Students can print using an MFD (Multi function Device).   Send your document to an MFD from a desktop computer. 1.  Select file ... Read More
How do I use the printer?
Viewed 16727 times since Wed, Mar 16, 2016
How do I use the printer? Aimed at:  Edinburgh Napier’s staff & students Collect your print job from the printer (MFD - multi functional device) 1. Scan your student ID card/staff ID card using the card scanner. 2. If you don’t have ... Read More
How do I log in to an MFD if I don’t have my University card?
Viewed 16640 times since Thu, Mar 31, 2016
How do I log in to an MFD if I don’t have my University card? Aimed at:  Edinburgh Napier’s staff & Students You can also log in to the MFD using your University login ID and password, click on the Alternate Login button: Read More
What is secure printing?
Viewed 16451 times since Thu, Mar 31, 2016
What is secure printing? Aimed at:  Edinburgh Napier’s staff & students Secure printing means that: You must log in to the network before you can send documents to print You must log in to the printer or swipe your ID card before you can... Read More
What is an MFD?
Viewed 16251 times since Wed, Mar 30, 2016
What is an MFD? Aimed at:  everyone MFD is short for Multi-Functional Device. This device can print, copy and scan. MFDs can facilitate document enlargement and reduction, duplex printing, stapling, scanning to email and scanning to USB.   Read More
How to I print in colour from an Apple Mac to the Follow Me Q?
Viewed 16237 times since Tue, Dec 20, 2016
How to I print in colour from an Apple Mac to the Follow Me Q? Aimed at:  Edinburgh Napier’s staff & students From your open document: Click File then Print Select the Follow Me Q. Depending upon the application you are working in you may... Read More
Can I print from a USB device via the MFDs?
Viewed 16084 times since Tue, Mar 22, 2016
Can I print from a USB device via the MFDs? Aimed at:  everyone No unfortunately it's not currently possible to print from a USB device using an MFD.   Read More
Why is my print balance so high?
Viewed 16081 times since Wed, Mar 23, 2016
Why is my print balance so high? Aimed at:  Edinburgh Napier’s staff The print balance shown is for your shared (departmental) PaperCut account. The balance relates to all the prints/copies performed since the service went live and will continu... Read More
I am unable to print, what do I do?
Viewed 16060 times since Wed, Apr 6, 2016
I am unable to print, what do I do? Aimed at:  Edinburgh Napier’s staff & students 1. In the first instance you should contact the Information Services Help Desk at one of these locations - Merchiston: JKCC or the Library Help Desk Craiglo... Read More
What is the minimum amount I can add for print credit?
Viewed 15873 times since Tue, Mar 22, 2016
What is the minimum amount I can add for print credit? Aimed at: Edinburgh Napier’s students Your network print account is managed by PaperCut The minimum amount you can add when purchasing print credit online is 10p.   Read More
Can I still use my local / personal printer now that the MFDs are operational?
Viewed 15724 times since Thu, Mar 31, 2016
Can I still use my local printer now that the MFDs are operational? Aimed at:  Edinburgh Napier’s staff You should print to the MFDs rather than local printers. Although local printers will not be removed immediately, they will not be replaced... Read More
Can I use the photocopiers?
Viewed 15663 times since Tue, Apr 5, 2016
Can I use Edinburgh Napier's photocopiers? Aimed at:  externals Yes, those external to the University can photocopy using the MFDs (Multi-functional devices) 1.  You will have to buy a Visitor Photocopier Card from the Library Service Desk. 2. ... Read More
How do I order paper for Multi-function Devices (MFDs)?
Viewed 15630 times since Thu, Mar 31, 2016
How do I order paper for Multi-function Devices (MFDs)? Aimed at:  Edinburgh Napier’s staff If paper is required you need to contact your departmental super user or print champion. The individual super users / print champions should follow the ... Read More
Where are the Multi-function Devices (MFDs) located?
Viewed 15614 times since Thu, Mar 31, 2016
Where are the Multi-functional Devices (MFDs) located? Aimed at:  Edinburgh Napier’s staff and students A Multi-function Device (MFD) will be located within a short distance of everyone’s work space and within each Computer Suite. The f... Read More
Can I print from email?
Viewed 15602 times since Tue, Mar 22, 2016
Can I print from email? Aimed at:  Edinburgh Napier’s staff & students Staff and students must use their Edinburgh Napier University email account to email a print job to the MFD. Address the email to: print@napier.ac.uk no message or subj... Read More
Can I use other paper for printing to the MFDs, for example colour or card?
Viewed 15587 times since Tue, Apr 5, 2016
Can I use other paper for printing to the MFDs, for example colour or card? Aimed at:   Edinburgh Napier's staff & students  Yes you can by using the manual input tray (tray 5) on the MFD.  Output tray must be selected before sending the pr... Read More
Why is my password not recognised by the Multi-function Device (MFD)?
Viewed 15509 times since Thu, Mar 31, 2016
Why is my password not recognised by the Multi-function Device (MFD)? Aimed at:  Edinburgh Napier’s staff and students The Multi-function Device (MFD) screen is very sensitive, try using caps lock rather than the shift key for uppercase letters... Read More
How do I cancel a print job?
Viewed 15271 times since Wed, Mar 16, 2016
How do I cancel a print job? Aimed at:  Edinburgh Napier’s staff & students 1. Log in to the print service https://studentprint-1.napier.ac.uk:9192/user  using your Edinburgh Napier University login ID and Password. 2. Click on the Jobs Pen... Read More
What is the maximum amount I can add for print credit?
Viewed 15246 times since Tue, Mar 22, 2016
What is the maximum amount I can add for print credit? Aimed at:  Edinburgh Napier’s students Your network print account is managed by PaperCut. For security purposes the maximum amount you can add to your PaperCut account at any one time is £... Read More
What is follow-me printing?
Viewed 15141 times since Wed, Mar 23, 2016
What is follow-me printing? Aimed at:  Edinburgh Napier’s staff & students Follow-me printing allows you to securely collect your printing from any printer across the University.   Read More
I have a large print job, is it OK to print this on the MFD?
Viewed 14969 times since Tue, Apr 5, 2016
I have a large print job, is it OK to print this on the MFD? Aimed at: Edinburgh Napier’s staff & students If your print job contains over 250 sheets then you should send it to Print Services To find out more about Print Services and The Pr... Read More
Can I cancel a print job on the MFD?
Viewed 14365 times since Wed, Dec 14, 2016
Can I cancel a print job on the MFD? Aimed at:  Edinburgh Napier’s staff & students Yes the job can be cancelled on the MFD.  1. Scan your student ID card/staff ID card using the card scanner. 2. If you don’t have your ID card you ca... Read More
Can I scan multiple single documents at one time using the MFDs?
Viewed 13356 times since Mon, Mar 13, 2017
Can I scan multiple single documents at one time using the MFDs? Aimed at:  Edinburgh Napier’s staff & students Yes.  You can select whether your documents should be compiled into a single document or into separate documents on the MFD touc... Read More
My scanning failed with a "path not found" error when using the MFDs, what do I do?
Viewed 12922 times since Mon, Mar 13, 2017
My scanning failed with a "path not found" error when using the MFDs, what do I do? Aimed at:  Edinburgh Napier’s staff & students This means that you did not authenticate properly at the login prompt. Try logging in to the MFD again. Read More
Printing is slow via eduroam and MacBooks, what can I do?
Viewed 12106 times since Mon, Apr 23, 2018
Printing is slow via eduroam and MacBooks, what can I do? Aimed at:  Edinburgh Napier’s staff & students You will be prompted to log in when submitting a print job to the queue.  When logging in ensure that you prefix your user ID with “nap... Read More
How do I check my print account balance?
Viewed 998 times since Wed, Sep 11, 2019
How do I check my print account balance? Aimed at:  Edinburgh Napier’s students You can check your print account balance and view your transaction history using PaperCut.  To check your balance: Go to the myNapier homepage Click Print Credit: ... Read More
How do I log out of the new Multi-Function Devices (MFDs)?
Viewed 717 times since Tue, Sep 24, 2019
How do I log out of the new Multi-Function Devices (MFDs)? Aimed at:  Edinburgh Napier’s staff & students To log out of the new MFDs, either: ​Scan your Staff / Student card, or ​Click on your username / log ID on the top left and click Lo... Read More