My Desk Telephone Handset Articles RSS Feed
Can I use a telephone to join a WebEx meeting?
Viewed 17934 times since Wed, Mar 16, 2016
Can I use a telephone to join a WebEx meeting? Aimed at:  Edinburgh Napier’s staff & students Yes, the host can provide a toll-free number that allows you to hear the meeting audio and to participate in the voice chat. The host cannot call... Read More
How do I set my phone to divert to my home/mobile number?
Viewed 14259 times since Wed, Mar 23, 2016
How do I set my phone to divert to my home/mobile number? Aimed at:  Edinburgh Napier’s staff You can divert your phone using the User Option Web Pages (this can be done from any internal or external PC with internet access, if accessing extern... Read More
Can I use a headset with my desk phone?
Viewed 14014 times since Wed, Mar 23, 2016
Can I use a headset with my desk phone? Aimed at:  Edinburgh Napier’s staff Yes you can plug a headset into your desk telephone.  Read More
How do I call an external number from my telephone handset?
Viewed 13919 times since Wed, Mar 23, 2016
How do I call an external number from my telephone handset? Aimed at:  Edinburgh Napier’s staff To dial an external line prefix the telephone number with 9.  Please note: if you are dialling the Emergency Services there is no need to prefix wit... Read More
How do I put a call on hold using the 7911 telephone handset?
Viewed 13837 times since Wed, Mar 23, 2016
How do I put a call on hold using the 7911 telephone handset? Aimed at:  Edinburgh Napier’s staff Press the Hold button: To take a call off hold, press the Hold button again. Read More
The light on my handset is on and won’t go off, what can I do?
Viewed 13824 times since Wed, Mar 23, 2016
The light on my handset is on and won't go off, what can I do? Aimed at:  Edinburgh Napier’s staff If the light won't go off and you don't have any voicemail messages then key in 5952, this will remove the light. If you have any ... Read More
Why can I no longer dial 0800 or 0845 numbers from my telephone handset?
Viewed 13603 times since Wed, Mar 23, 2016
Why can I no longer dial 0800 or 0845 numbers from my telephone handset? Aimed at:  Edinburgh Napier’s staff This is because companies that have these numbers have dropped the end 0 to make their numbers "nicer" to the public. Unfortunately th... Read More
How do I use the phone keypad to search the internal telephone directory?
Viewed 13555 times since Wed, Mar 23, 2016
How do I use the phone keypad to search the internal telephone directory? Aimed at:  Edinburgh Napier’s staff To search the staff directory using the keypad on your telephone: Click the application button:            Scroll to choose Direct... Read More
How do I request a new desk telephone ?
Viewed 11121 times since Fri, Jun 23, 2017
How do I request a new desk telephone ? Aimed at:  Edinburgh Napier’s staff If you require a new desk telephone you will need to complete a "Telephone New Setup" request form which can be found on the forms section of the Unidesk Self Service.... Read More
How do I change the name of my desk telephone ?
Viewed 11094 times since Fri, Jun 23, 2017
How do I change the name of my desk telephone ? Aimed at:  Edinburgh Napier’s students  If you require a the name to be updated or changed on your desk telephone you will need to complete a "Telephone Change of User" request form which can be ... Read More