Can I use a telephone to join a Webex meeting? Aimed at:  Edinburgh Napier’s staff  Webex provides support call-in toll numbers for a range of countries which allows attendees to join a meeting from telephone (audio only). The call-in numbers ... Read More

How do I set my phone to divert to my home/mobile number? Aimed at:  Edinburgh Napier’s staff You can divert your phone using the Online Cisco Self Service website (this can be done from any internal or external PC with internet access, if acce... Read More

How do I call an external number from my telephone handset? Aimed at:  Edinburgh Napier’s staff To dial an external line prefix the telephone number with 9.  Please note: if you are dialling the Emergency Services there is no need to prefix wit... Read More

How do I use the phone keypad to search the internal telephone directory? Aimed at:  Edinburgh Napier’s staff To search the staff directory using the keypad on your telephone: Click the application button:            Scroll to choose Direct... Read More

Why can I no longer dial 0800 or 0845 numbers from my telephone handset? Aimed at:  Edinburgh Napier’s staff This is because companies that have these numbers have dropped the end 0 to make their numbers "nicer" to the public. Unfortunately th... Read More

The light on my handset is on and won't go off, what can I do? Aimed at:  Edinburgh Napier’s staff If the light won't go off and you don't have any voicemail messages then key in 5952, this will remove the light. If you have any ... Read More

How do I put a call on hold using the 7911 telephone handset? Aimed at:  Edinburgh Napier’s staff Press the Hold button: To take a call off hold, press the Hold button again. Read More

Can I use a headset with my desk phone? Aimed at:  Edinburgh Napier’s staff Yes you can plug a headset into your desk telephone.  Read More

How do I request a new desk telephone ? Aimed at:  Edinburgh Napier’s staff If you require a new desk telephone you will need to complete a "Telephone New Setup" request form which can be found on the forms section of the Unidesk Self Service.... Read More

How do I change the name of my desk telephone ? Aimed at:  Edinburgh Napier’s staff  If you require a the name to be updated or changed on your desk telephone you will need to complete a "Telephone Change of User" request form which can be fou... Read More