What are unratified marks, when will my student know their marks are final? Aimed at:  Personal Development Tutors This is the mark that is agreed by the markers. It is ratified or finalised at the Programme Assessment Board.   Read More

  Where and when do students find their exam results? Aimed at:  Personal Development Tutors Students get their exam results via the Edinburgh Napier app or via My Account on My Napier.   The date of exam results are released on the exam pages on My ... Read More

My student failed their assessment and are no longer on the programme, what should they do? Aimed at:  Personal Development Tutors Students have two attempts available for each module.    They should find out the date of the resit and make an appoint... Read More

My student feels they’re not being supported on placement. What should I do? Aimed at:  Personal Development Tutors Ask them to tell you more about the lack of support. Have they discussed it with their placement supervisor/mentor? Are they awa... Read More

How does my student make a complaint? Aimed at:  Personal Development Tutors   Stage one complaints are dealt with by the Personal Development Tutor.   The University's complaints procedure can be found here:  https://staff.napier.ac.uk/services... Read More

How are student degrees calculated? Aimed at: Personal Development Tutors This information is available on the Regulations intranet page.   Read More

My student has been referred to Fitness to practice, what should they do? Aimed at:  Personal Development Tutors They’ll receive a letter inviting them to a meeting to discuss this (SHSC). The PDT should offer to accompany them to the meeting ... Read More

When are the resits? Aimed at:  Personal Development Tutors You should find this information on the module Moodle pages in the Assessment section. The student can also contact their Module Leader or check the Edinburgh Napier App. Read More

A student says they think they might be dyslexic / have ADHD / etc., what should they do? Aimed at:  Personal Development Tutors They should Contact the Disability & Inclusion team in the first instance to ask for an appointment. Email: disabilit... Read More

What does my student do if they need an extension?   Aimed at:  Personal Development Tutors They should contact their module leader. You can also refer to the Fit to Sit guidance. Read More

My student has said that standards of care in their clinical area are unacceptable, how do they get support and guidance? Aimed at:  Personal Development Tutors Tell the student that they are right to bring this to your attention. Ask if they’r... Read More

A student says they had extra help at school / college and would like the same arrangements here, e.g. extra time in exams, what should they do? Aimed at:  Personal Development Tutors They should Contact the Disability & Inclusion team in the fir... Read More

My student is not happy with their results, can they appeal? Aimed at:  Personal Development Tutors Information about Appeals can be found on Appeals My Napier page.  Read More

How do students get their assessment results? Aimed at:  Personal Development Tutors They should contact their module team, or they can consult assessment information on Moodle. Read More

My student doesn’t think they’ve been marked fairly in their exam / essay, what can they do? Aimed at: Personal Development Tutors They should contact the module leader to explain their concern. They can appeal but only on the grounds out... Read More

My student is struggling to meet deadlines, what options are available to them? Aimed at: Personal Development Tutors Refer to Fit to Sit and Extenuating Circumstances guidance.   Read More

I have been referred to academic conduct, what do I do? Aimed at:  Personal Development Tutors It is important for students to respond to Academic Conduct emails within the term specified, and to review the Academic Regulations for Student Conduct.  ... Read More

What do I do if my student reports they are struggling with course work? Aimed at:  Personal Development Tutors Advise the student to discuss this with the module team. It may be appropriate to refer to academic support, their librarian or mental hea... Read More

How does my student get help from library staff? Aimed at:  Personal Development Tutors Advise the student to contact the Library teams at the main campus library help desks to assist with accessing print & ebooks, discussing library fines or obt... Read More

How does my student get an academic reference? Aimed at:  Personal Development Tutors The Personal Development Tutor should provide this – ask the student to give your contact details to the prospective employer and they can contact you directly.   ... Read More

What do I do if my student reports that they are absent due to illness? Aimed at:  Personal Development Tutors Advise the student that they should contact the module leader/ programme leader by email to let them know. Work experience/ placement: Stud... Read More

Does my student have to come to University during inter-trimester weeks and week 1 Continuing? Aimed at:  Personal Development Tutors Remind student of expectations that they attend University as they committed to a full time course of study. Refer t... Read More

Does my student need to come in for reflection? Aimed at:  Personal Development Tutors Remind student of expectations that they attend University as they committed to a full time course of study. They are allocated placement hours if they attend.  R... Read More

My student says they’re having difficulty finding the right literature for their assignment, where do they get guidance on referencing? Aimed at:  Personal Development Tutors The student should use the Library web pages, the main search tool Li... Read More

What do I do if my student is absent because they arranged a holiday? Aimed at:  Personal Development Tutors Remind student of expectations that they attend University as they committed to a full time course of study. Refer to student charter:  http... Read More

My student is having IT issues, who do they contact? Aimed at:  Personal Development Tutors Students should contact the IS Service Desk in the first instance. Support is available 24 hours a day, 7 days a week.    Read More