One of the Digital Signage screens or Video / Media walls is not working, what should I do? Aimed at:  Edinburgh Napier’s staff If any one of the screens on campus is not working then you should contact the IS Service Desk in the first instance... Read More

Where do I find the MAC address on an Edinburgh Napier desktop? Aimed at:  Edinburgh Napier’s staff From an Edinburgh Napier desktop you can find your MAC address by: Double clicking on the IT Support Tool icon on your desktop: Click on the... Read More

How do I get content added to the Digital Signage screens on campus? Aimed at:  Edinburgh Napier’s staff To get content added to the University's Digital Signage screens you need to: Create the content which needs to be in the following f... Read More

How do I get content added to the Video / Media Walls on campus? Aimed at:  Edinburgh Napier’s staff To get content added to the University's media walls you need to: Create content which follows the content guidelines and is within the s... Read More

Can we have subtitles for the BBC feed on the Media / Video walls? Aimed at:  Edinburgh Napier’s staff  Not in High definition, the recommended output is HD which doesn’t support subtitles. Read More

How do I get content added to the student screensavers? Aimed at:  Edinburgh Napier’s staff Content added to the student screensavers must meet the following requirements: It must relate to Edinburgh Napier business. The request must come from... Read More

How do I purchase IT equipment? Aimed at: Edinburgh Napier’s staff The procedure for purchasing IT equipment can be found on the IT Procurement intranet page. This page also includes links to the current Device Recommendations List. Read More

What devices can I use with MS Teams? Aimed at: Edinburgh Napier’s staff MS Teams enables you to communicate and collaborate with colleagues using audio, video, text chat and screen sharing. To use MS Teams, at minimum you need a device with: ... Read More