What do I need to do to use a Softphone?

What do I need to do to use a Softphone?

Aimed at:  Edinburgh Napier’s staff

To use a Softphone you will need:

• An internet connection.
• To request access via a UniDesk form​.
• To install Jabber software on to your computer or mobile device (see installation instructions below). ​
• A headset with microphone is recommended but not essential as you can use the inbuilt microphone and speakers on your device if required.

Installation Instructions

Due to licensing restrictions, you should install Cisco Jabber on only one device. This can be either your mobile device or computer.

Follow the guidance below for your device:

• Installing and using Cisco Jabber on a Windows 10 Device
• Installing and using Cisco Jabber on a Mac
• Installing and using Cisco Jabber on an Android Device​
• Installing and using Cisco Jabber on an iPhone ​

Please note: during the installation process on Macs and iPhones you will be prompted to copy and paste the following link in to your browser:

ciscojabber://provision?ServicesDomain=napier.ac.uk&VoiceServicesDomain=napier.ac.uk&ServiceDiscoveryExcludedServices=WEBEX

See also: What is a Softphone?