Can I access a Hunt Group via a Softphone?

Can I access a Hunt Group via a Softphone?

Aimed at:  Edinburgh Napier’s staff

Headset IconOne of the benefits of the Softphone service is that it enables the use of Hunt Groups, allowing teams using a shared phone line to distribute incoming phone calls to a group of phone lines.

Any teams using a shared phone line can utilise the Hunt Group feature so that calls can be distributed as they would when using a Hunt Group on campus.

All team members will need to request Softphone access and install the Jabber Softphone software – full installation instructions, including guidance on logging in to a Hunt Group, can be found on the Softphone intranet page.    

Staff members associated to Hunt Groups on the on-campus telephone system will automatically be added to the Softphone Hunt Group. If additional staff members need to be added to a Hunt Group they will need to request this via the IS Service Desk​.

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