How do I check my audio when using Webex? Aimed at:  Edinburgh Napier’s staff  Webex troubleshooting – Checking your audio You have plugged in your headphones or perhaps you are using your built in microphone and logged into Webex and but you c... Read More

How do I schedule Webex meetings from Microsoft Outlook and Office applications? Aimed at:  Edinburgh Napier’s staff Schedule Webex from Microsoft Outlook and Office Webex can be integrated with your Outlook calendar by installing the ... Read More

How do I save or print the Chat panel from Webex? Aimed at:  Edinburgh Napier’s staff Webex: Saving & Printing Chat Saving your Chat session The chat session needs to be open and in use to save: Go into File Then Save As Then Chat You are... Read More

 Do I need a login ID to access Webex? Aimed at:  Edinburgh Napier’s staff To host a meeting you must login to either https://edinburghnapier.webex.com or to Moodle in order to schedule a Meeting/Training session. If you are using an on-campus ... Read More

How can I share a Webex recording? Aimed at:  Edinburgh Napier’s staff Recorded Webex sessions are available from the My Meeting/Training Recordings menu depending on which session type was recorded. By default, recordings are not liste... Read More

Can I use a telephone to join a Webex meeting? Aimed at:  Edinburgh Napier’s staff  Webex provides support call-in toll numbers for a range of countries which allows attendees to join a meeting from telephone (audio only). The call-in numbers ... Read More

How can I add a colleague as an alternative host in WebEx? Aimed at:  Edinburgh Napier’s staff  A person who is set as an alternate host is able to start the meeting without the presence of the person who scheduled that meeting. When scheduling... Read More

Can I participate in a Webex session from a mobile device? Aimed at:  Edinburgh Napier’s staff  You can participate in Webex sessions from your mobile phone by installing the Webex app for iOS and Android devices. When you click the session lin... Read More

How do I schedule a Webex session from Moodle? Aimed at:  Edinburgh Napier’s staff Webex is available as a Moodle plug-in which means that staff with Teacher permissions in a module is able to schedule sessions. To add the plugin to a cou... Read More

How do I join a Webex session using an iOS device (iPad, iPhone)? Aimed at:  Edinburgh Napier’s staff  Download and install the Webex app from your App Store Your session host will either email you the session link or place the link with... Read More

How do I test if my microphone and headphones are working prior to start of a Webex meeting? Aimed at:  Edinburgh Napier’s staff  Hosts and participants can check their audio settings in advance at the Webex test room: http://www.webex.com/test... Read More

How do I edit a scheduled Webex session? Aimed at:  Edinburgh Napier’s staff  To edit a session scheduled from https://edinburghnapier.webex.com first sign-in then click My Meetings. Click the meeting topic and then click Edit to change any of ... Read More

How do I join a Webex session? Aimed at:  Edinburgh Napier’s staff Your session host will email you an invitation which contains the joining instructions (seperate Moodle instructions are below). Shortly before the meeting begins click the link... Read More

What browsers do I need to access Webex? Aimed at:  Edinburgh Napier’s staff  When running Webex for the first time on an off-campus or Mac computer, you will be prompted to install the Webex meeting application software. If you have never joi... Read More

Can meeting participants record a Webex meeting? Aimed at:  Edinburgh Napier’s staff  No, only the host can record a meeting who must have explicit consent from the meeting participants before recording. If the meeting contains content of a sen... Read More

How do i join a Webex session using an Android device Aimed at:  Edinburgh Napier’s staff  Download and install the Webex app from the Google Play store Your session host will either email you the session link or place the link within Mood... Read More

What is the difference between a Webex meeting host and a presenter? Aimed at:  Edinburgh Napier’s staff  The meeting host has overall control of the meeting, while a meeting presenter can share applications / desktop / whiteboard. The host can... Read More

How do I activate my webcam in Webex? Aimed at:  Edinburgh Napier’s staff  Webex will automatically detect any installed webcams unless it is also being used by another applicvastion running on your computer. You can click on the video icon to ... Read More

Should I use Webex directly or from my Moodle course? Aimed at:  Edinburgh Napier’s staff Webex sessions can be scheduled by hosts, and joined by attendees, from the Webex site directly: https://edinburghnapier.webex.com. This is the best optio... Read More

How do I participate in a Webex meeting if I do not have the email invitation? Aimed at:  Edinburgh Napier’s staff  You can browse the https://edinburghnapier.webex.com calendar to find your meeting, but if the Host has set a meeting password t... Read More

I am the host of a Webex meeting, why can I not share my desktop? Aimed at:  Edinburgh Napier’s staff  Only the meeting presenter can share their desktop. If you’ve assigned the presenter role to another participant then only they will be... Read More

Can I schedule a Webex session from a mobile device? Aimed at:  Edinburgh Napier’s staff  Yes, to set up a meeting from a mobile device you’ll need to download and install the Webex app from your App store. Then tap to open the Webex app... Read More

I am not the host of the meeting, can I share my desktop or a whiteboard? Aimed at:  Edinburgh Napier’s staff You can share your desktop or whiteboard if the host assigns you as presenter.   Read More

I’m scheduling a WebEx meeting, can I email participants using the Address Book? Aimed at:  Edinburgh Napier’s staff  This feature is only available when scheduling a meeting using the Outlook add-on. Instructions on how to do this can be... Read More

I’m a Webex meeting host, can I change the audio settings? Aimed at:  Edinburgh Napier’s staff  You can change the audio settings up to the meeting start time, once the meeting has started you’ll not be able to change the audio sett... Read More

How do I set my audio preferences in Webex? Aimed at:  Edinburgh Napier’s staff Prior to setting up a Webex meeting you should check your settings to ensure audio is enabled. Note: Do not use a remote connection such as the Virtual Desktop Serv... Read More

Do I need to connect to the Virtual Desktop Service (VDS) to communicate via Webex or MS Teams? Aimed at:  Edinburgh Napier’s staff No, in fact we would advise you against connecting to the VDS  when participating in any type of video call.  Yo... Read More