How do I log a UniDesk call?

How do I log a UniDesk call?

Aimed at:  Edinburgh Napier’s staff

Before you log a UniDesk call you should check:

• The Service Status Screen to ensure that it’s not an issue we’re already aware of.
• askNapier Knowledge Base to find out if there’s already an answer to your query.
• Whether there’s an online UniDesk form for your request – this will ensure we gather the right information from the outset.

If, after checking the above, you still need assistance then you can log a UniDesk call by:

• Visiting: https://napier.unidesk.ac.uk
• Clicking on Use Self Service Desk – you will need to log on if accessing off campus.
• Clicking on the UniDesk New Call button:

• Follow the onscreen instructions to enter a brief description and then further details about your request / issue.  Please include as much detail as possible.
• Click on the Send button:

You will receive an automated email which includes your UniDesk reference number.

A UniDesk call will also automatically be logged when you email the IS Service Desk or Library@Napier.