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How do I log a UniDesk call?
Viewed 15808 times since Wed, Dec 7, 2016
How do I log a UniDesk call? Aimed at:  Edinburgh Napier’s staff Before you log a UniDesk call you should check: The Service Status Screen to ensure that it’s not an issue we’re already aware of. askNapier Knowledge Base to find ou... Read More
What does a UniDesk email look like?
Viewed 15557 times since Wed, Dec 7, 2016
What does a UniDesk email look like? Aimed at:  Edinburgh Napier’s staff See below for an example of a UniDesk email:    You can click on the UniDesk call reference number to go directly to your UniDesk call, enabling you to track progress.  ... Read More
How can I update my UniDesk call?
Viewed 15433 times since Wed, Dec 7, 2016
How can I update my UniDesk call? Aimed at:  Edinburgh Napier’s staff To update your call: Go to: https://napier.unidesk.ac.uk Click Use Self Service Desk – you will need to log on if accessing off campus. You will see a list of your latest ca... Read More
What is UniDesk?
Viewed 14554 times since Wed, Dec 7, 2016
What is UniDesk? Aimed at:  Edinburgh Napier’s staff  UniDesk is Information Services’ Service Management System which is used to record and manage all staff and student support enquires and requests. It was launched in June 2016 to repla... Read More
What is my UniDesk number?
Viewed 14525 times since Wed, Dec 7, 2016
What is my UniDesk number? Aimed at:  Edinburgh Napier’s staff  When you log a call for Information Services you will receive a UniDesk reference number which you can use to track progress of your call. The format of this number is I[YYMMDD-XX... Read More
How do I get an update on my UniDesk call?
Viewed 14087 times since Wed, Dec 7, 2016
How do I get an update on my UniDesk call? Aimed at:  Edinburgh Napier’s staff  You can check and track progress of your UniDesk call via the Self Service interface: If you have an email which includes the UniDesk reference number, click on th... Read More