Online IT Support Articles RSS Feed
How do I receive Remote Assistance?
Viewed 22716 times since Mon, Feb 13, 2017
How do I receive Remote Assistance? Aimed at:  Edinburgh Napier’s staff If you require help with your PC occasionally a member of staff from Information Services will offer you Remote Assistance.  This enables them to remotely view and control ... Read More
What is UniDesk?
Viewed 14304 times since Wed, Dec 7, 2016
What is UniDesk? Aimed at:  Edinburgh Napier’s staff & students UniDesk is Information Services’ Service Management System which is used to record and manage all staff and student support enquires and requests. It was launched in June... Read More
What is my UniDesk number?
Viewed 14220 times since Wed, Dec 7, 2016
What is my UniDesk number? Aimed at:  Edinburgh Napier’s staff & students When you log a call for Information Services you will receive a UniDesk reference number which you can use to track progress of your call. The format of this number ... Read More
How can I update my UniDesk call?
Viewed 13874 times since Wed, Dec 7, 2016
How can I update my UniDesk call? Aimed at:  Edinburgh Napier’s staff & students To update your call: Go to: https://napier.unidesk.ac.uk Click Use Self Service Desk – you will need to log on if accessing off campus. You will see a list of... Read More
How do I get an update on my UniDesk call?
Viewed 13863 times since Wed, Dec 7, 2016
How do I get an update on my UniDesk call? Aimed at:  Edinburgh Napier’s staff & students You can check and track progress of your UniDesk call via the Self Service interface: If you have an email which includes the UniDesk reference numbe... Read More
How do I log a UniDesk call?
Viewed 13758 times since Wed, Dec 7, 2016
How do I log a UniDesk call? Aimed at:  Edinburgh Napier’s staff & students Before you log a UniDesk call you should check: The Service Status Screen to ensure that it’s not an issue we’re already aware of. askNapier Knowledge ... Read More
What does a UniDesk email look like?
Viewed 13439 times since Wed, Dec 7, 2016
What does a UniDesk email look like? Aimed at:  Edinburgh Napier’s staff & students See below for an example of a UniDesk email:    You can click on the UniDesk call reference number to go directly to your UniDesk call, enabling you to trac... Read More