How do I open and use a shared mailbox in Outlook Web App?

How do I open and use a shared mailbox in Outlook Web App?

Aimed at:  Edinburgh Napier’s staff

If you have full access permission to a shared mailbox you can use Outlook Web App (OWA) to open that mailbox once the mailbox has been migrated to Office 365 as part of the Office 365 project.

There are two ways to open a shared mailbox using Outlook Web App. You may want to try both methods and see which works best for you.


Method 1 - Add the shared mailbox so it displays under your primary mailbox

If you want to monitor the email from your primary mailbox and the shared mailbox at the same time, use this method.

In addition, after you complete this task, the shared mailbox and its folders are displayed in the left navigation pane each time you open Outlook Web App.

  1. Sign in to your Edinburgh Napier account in Outlook Web App.

  2. Right-click your primary mailbox in the left navigation pane, and then choose Add shared folder. (Your name is on your primary mailbox.)

  3. In the Add shared folder dialog box, type the name or email address of the shared mailbox, and click Add.

The shared mailbox displays in your Folder list in Outlook Web App. You can expand or collapse the shared mailbox folders as you can with your primary mailbox. You also can remove the shared mailbox from your Folder list.

To remove it, right-click the shared mailbox, and then click Remove shared folder.


Method 2 - Open the shared mailbox in a separate browser window

Use this method if you want to view and manage the email for the shared mailbox in its own browser window.

  1. Sign in to your Edinburgh Napier account in Outlook Web App.

  2. On the Outlook Web App navigation bar, click your name. A list appears.

  3. Click Open another mailbox.

  4. Type the email address of the other mailbox that you want to open and then click Open. Another Outlook Web App session opens in a separate window, allowing access to the other mailbox.


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