How do I save / edit an email attachment? Aimed at:  Edinburgh Napier’s staff When working with email attachments always save the file before making changes. If you make changes to the attachment itself then you will lose the changes. To save ... Read More

How do I add a profile photo to my Office 365 account? Aimed at:  Edinburgh Napier’s staff You can configure your Office 365 profile to include an image of yourself. This will then display in the Office collaborative applications such as Outloo... Read More

How much email storage do I have? Aimed at:  Edinburgh Napier’s staff  Edinburgh Napier University staff members have 50GB of email storage within their Exchange accounts. Please note: email should not be used as file storage for University dat... Read More

What is the maximum size of email attachment that I can send / receive? Aimed at:  Edinburgh Napier’s staff The maximum size of attachment that you can send and / or receive is 25 megabytes. Please note: Email should not be used as file storage... Read More

How do I access my Office 365 account via the Outlook App? Aimed at:  Edinburgh Napier’s staff  Before you start, you should download the Outlook App from your device's App Store - find out more... Once you have downloaded the App: Tap to... Read More

How long does email remain in the deleted items folder? Aimed at: Edinburgh Napier’s staff Deleted mail remains in the deleted items folder indefinitely, you should therefore regularly empty your deleted items folder to ensure your inbox doesn&... Read More

How do I put an out of office message on a generic email account? Aimed at:  Edinburgh Napier’s staff If you are within the owner group for the generic mailbox, you can now manage it's automatic replies via the Outlook Web App as per the f... Read More

How do I gain access to a shared mailbox? Aimed at:  Edinburgh Napier’s staff If you wish to gain access to a shared mailbox, the first thing to do is to contact the owner of the mailbox and ask them to give you access rights to the mailbox and... Read More

How do I configure my Mac Mail client to access University email? Aimed at:  Edinburgh Napier University's staff  This guide explains how to set up email on your Mac device.  The device must be running MacOS 10.14 or later. If Multi-Factor Authe... Read More

How do I update my email reply settings in Office 365? Aimed at:  Edinburgh Napier’s staff When replying to emails via your Office 365 email account "Reply all" is the default, meaning that you reply to all recipients included in the original m... Read More

How do I open and use a shared mailbox in Outlook Web App? Aimed at:  Edinburgh Napier’s staff If you have full access permission to a shared mailbox you can use Outlook Web App (OWA) to open that mailbox.  If you don't have permission you... Read More

Do I need to connect to the Virtual Desktop Service (VDS) to communicate via Webex or MS Teams? Aimed at:  Edinburgh Napier’s staff No, in fact we would advise you against connecting to the VDS  when participating in any type of video call.  Yo... Read More

How do externals with a limited associate account access SharePoint? Aimed at:  Edinburgh Napier’s staff and associate staff Information Services are aware that there is an issue with SharePoint access for externals with a Limited Associate Acc... Read More