Office 365 Articles RSS Feed
I’m a student, how do I access my University email?
Viewed 51241 times since Thu, Mar 10, 2016
I'm a student, how do I access my University email? Aimed at:  Edinburgh Napier’s students You access your student Outlook email using your Office 365 account, which is an online “cloud” account provided by Microsoft.  You can also access ... Read More
How do I install the Office 365 Apps?
Viewed 43644 times since Wed, Jun 15, 2016
How do I install the Office 365 Apps? Aimed at:  Edinburgh Napier’s students, Edinburgh Napier’s staff  You can download the Office suite on up to 5 personal devices (including home PC, Mac, laptop, tablet and phone), you will need to sig... Read More
What is a phishing email?
Viewed 36956 times since Fri, Mar 11, 2016
What is a phishing email? Aimed at:  Edinburgh Napier’s staff & students A phishing email is an email asking you to disclose personal information such your passwords or bank details. Please be aware that Information Services will not ask f... Read More
How do I protect myself from phishing emails, spam and other scams?
Viewed 33179 times since Fri, Mar 11, 2016
How do I protect myself from phishing emails, spam and other scams? Aimed at:  Edinburgh Napier’s staff & students Follow the guidance below:  Don’t: Give out your username or password to anyone. Click on links that ask you to give ... Read More
Where can I find out more about phishing, spam and scam emails?
Viewed 32199 times since Fri, Mar 11, 2016
Where can I find out more about phishing, spam and scam emails? Aimed at:  Edinburgh Napier’s staff & students You may find the information on the following websites useful: The Financial Fraud Action UK website provides useful advice abo... Read More
How do I access my Office 365 email account from an iPhone or iPad?
Viewed 31952 times since Tue, Jul 25, 2017
How do I access my Office 365 email account from an iPhone or iPad? Aimed at:  Edinburgh Napier’s students, Edinburgh Napier’s staff This guide explains how to set up email on your iPhone or iPad.  Your device must be running iOS 11 or la... Read More
How can I recognise a phishing email?
Viewed 30151 times since Fri, Mar 11, 2016
How can I recognise a phishing email? Aimed at:  Edinburgh Napier’s staff & students Fraudulent emails are not normally addressed to you personally.  All the fraudsters know is your email address.  It may be addressed to 'Dear Valued C... Read More
What is my University email address?
Viewed 28528 times since Thu, Mar 10, 2016
What is my University email address? Aimed at:  Edinburgh Napier's Staff & students If you are an Edinburgh Napier University student: Your email address is <your matriculation number>@live.napier.ac.uk For example: 01234567@live.napi... Read More
How do I access my Office 365 email account from an Android device?
Viewed 25659 times since Wed, Jul 26, 2017
How do I access my Office 365 email account from an Android device? Aimed at:  Edinburgh Napier University's students and staff  This guide explains how to set up email on your Android device.  The device must be running Android 8.0 Oreo and new... Read More
How do I save / edit an email attachment?
Viewed 22705 times since Thu, Mar 10, 2016
How do I save / edit an email attachment? Aimed at:  Edinburgh Napier’s students and staff When working with email attachments always save the file before making changes. If you make changes to the attachment itself then you will lose the chang... Read More
How do I add a profile photo to my Office 365 account?
Viewed 21939 times since Wed, Jan 10, 2018
How do I add a profile photo to my Office 365 account? Aimed at:  Edinburgh Napier’s staff & students You can configure your Office 365 profile to include an image of yourself. This will then display in the Office collaborative applications... Read More
How much email storage do I have?
Viewed 21274 times since Thu, Mar 10, 2016
How much email storage do I have? Aimed at:  Edinburgh Napier’s staff & students Edinburgh Napier University students have 25GB of email storage within their Office 365 accounts.Edinburgh Napier University staff members have 1GB of email st... Read More
What is the maximum size of email attachment that I can send / receive?
Viewed 20720 times since Thu, Mar 10, 2016
What is the maximum size of email attachment that I can send / receive? Aimed at:  Edinburgh Napier’s staff & students The maximum size of attachment that you can send and / or receive is 25 megabytes. Please note: Email should not be used ... Read More
What operating systems are supported with Office 365?
Viewed 20542 times since Wed, Jan 11, 2017
What operating systems are supported with Office 365? Aimed at:  Edinburgh Napier’s students Both Windows and Mac are supported, but check to make sure your system is up to date! Full details of Office 365 system requirements can be found on th... Read More
Where can I find further help using Office 365 email?
Viewed 20184 times since Mon, Jun 13, 2016
Where can I find further help using Office 365 email? Aimed at:  Edinburgh Napier’s students For online help use the in-built help within Office 365, you can also visit the Microsoft website. Alternatively you can contact the IS Service Desk.  ... Read More
How long does email remain in the deleted items folder?
Viewed 19793 times since Thu, Mar 10, 2016
How long does email remain in the deleted items folder? Aimed at: Edinburgh Napier’s staff and students Deleted mail remains in the deleted items folder indefinitely, you should therefore regularly empty your deleted items folder to ensure your... Read More
How do I access my Office 365 account via the Outlook App?
Viewed 19745 times since Tue, Aug 22, 2017
How do I access my Office 365 account via the Outlook App? Aimed at:  Edinburgh Napier’s students and staff  Before you start, you should download the Outlook App from your device's App Store - find out more... Once you have downloaded the... Read More
What is Office 365?
Viewed 19246 times since Wed, Jun 15, 2016
What is Office 365? Aimed at:  Edinburgh Napier’s students Office 365 is available to all Edinburgh Napier students, it comprises: Office 365 email OneDrive for Business personal storage Office 365 Pro Plus - the full MS Office suite of progr... Read More
What will happen to my Office 365 email account once I graduate or leave the University?
Viewed 17255 times since Fri, Mar 11, 2016
What will happen to my Office 365 account once I graduate or leave the University? Aimed at:  Edinburgh Napier’s students You will continue to have access to your Office 365 account for a year after you graduate. This includes access to: Your ... Read More
I have a personal email account, why do I have to use my University email account?
Viewed 16658 times since Thu, Mar 10, 2016
I have a personal email account, why do I have to use my University email account? Aimed at:  Edinburgh Napier’s students Edinburgh Napier University email is the only recognised method used by lecturers and other staff members to contact you. ... Read More
How do I configure my Mac Mail client to access University email?
Viewed 16459 times since Thu, Mar 10, 2016
How do I configure my Mac Mail client to access University email? Aimed at:  Edinburgh Napier University's students and staff  This guide explains how to set up email on your Mac device.  The device must be running MacOS 10.14 or later. If Multi... Read More
Is the connection between my computer and Office 365 secure?
Viewed 16224 times since Thu, Mar 10, 2016
Is the connection between my computer and Office 365 secure? Aimed at:  Edinburgh Napier’s students The email connection types (Exchange, POP, IMAP, and SMTP) all support SSL encryption to secure your connection.   The web mail client uses http... Read More
Do I need to upgrade my browser to use Office 365?
Viewed 16070 times since Thu, Mar 10, 2016
Do I need to upgrade my browser to use Office 365? Aimed at:  Edinburgh Napier’s students Windows users should upgrade to at least Internet Explorer 11. Most modern browsers will work fine for Office 365 (Safari/Chrome/Firefox). Read More
How do I update my email reply settings in Office 365?
Viewed 16000 times since Tue, Oct 31, 2017
How do I update my email reply settings in Office 365? Aimed at:  Edinburgh Napier’s students and Edinburgh Napier’s staff When replying to emails via your Office 365 email account "Reply all" is the default, meaning that you reply to all... Read More
How do I put an out of office message on a generic email account?
Viewed 15715 times since Wed, Mar 9, 2016
How do I put an out of office message on a generic email account? Aimed at:  Edinburgh Napier’s staff If you are within the owner group for the generic mailbox, you can now manage it's automatic replies via the Outlook Web App as per the f... Read More
Can I share my calendar with a Mac user?
Viewed 15548 times since Thu, Mar 10, 2016
Can I share my calendar with a Mac user? Aimed at:  Edinburgh Napier’s students Yes, you can share a calendar between Mac and PC users, the sharing can be set up within Office 365. Read More
How do I schedule a Skype for Business meeting?
Viewed 14852 times since Mon, Mar 5, 2018
How do I schedule a Skype for Business meeting? Aimed at:  Edinburgh Napier’s staff Skype for Business is now available for all Edinburgh Napier staff members - further information is available on the staff intranet.   You can either schedule t... Read More
How do I open and use a shared mailbox in Outlook Web App?
Viewed 14507 times since Mon, May 14, 2018
How do I open and use a shared mailbox in Outlook Web App? Aimed at:  Edinburgh Napier’s staff If you have full access permission to a shared mailbox you can use Outlook Web App (OWA) to open that mailbox.  If you don't have permission you... Read More
How do I gain access to a shared mailbox (Office 365)?
Viewed 14292 times since Mon, Feb 19, 2018
How do I gain access to a shared mailbox? Aimed at:  Edinburgh Napier’s staff If you wish to gain access to a shared mailbox, the first thing to do is to contact the owner of the mailbox and ask them to give you access rights to the Mailbox and... Read More
Can I join a Skype for Business meeting using a University phone or mobile phone?
Viewed 14238 times since Mon, Mar 5, 2018
Can I join a Skype for Business meeting using a University phone or mobile phone? Aimed at:  Edinburgh Napier’s staff This functionality is not yet available.  When prompted to Join Meeting Audio select "Use Skype for Business". Skype for Busin... Read More
How do I connect to a Skype for Business meeting from the web app?
Viewed 13813 times since Mon, Mar 5, 2018
How do I connect to a Skype for Business meeting from the web app? Aimed at:  Edinburgh Napier’s staff These steps are intended for external users who do not have a Skype for Business account, and describes how to connect to a meeting using the... Read More
What’s the difference between Skype for Business and Skype?
Viewed 13661 times since Mon, Mar 5, 2018
What's the difference between Skype for Business and Skype? Aimed at:  Edinburgh Napier’s staff Information about the differences can be found on the Skype Support Site. Skype for Business is now available for all Edinburgh Napier staff me... Read More
Where are my Skype for Business Instant Messages stored?
Viewed 13316 times since Mon, Mar 5, 2018
Where are my Skype for Business Instant Messages stored? Aimed at:  Edinburgh Napier’s staff Your Skype for Business Instant Messages are stored in a Conversation History folder within your Outlook University email account. Read More
How do I join a Skype for Business meeting?
Viewed 13195 times since Mon, Mar 5, 2018
How do I join a Skype for Business meeting? Aimed at:  Edinburgh Napier’s staff Skype for Business is now available for all Edinburgh Napier staff members - further information is available on the staff intranet.   There are 3 ways in which you... Read More
What is Skype for Business?
Viewed 13078 times since Mon, Mar 5, 2018
What is Skype for Business? Aimed at:  Edinburgh Napier’s staff Skype for Business is now available for all Edinburgh Napier staff members. It is a unified communication platform that enables instant messaging, audio and video conferencing, onl... Read More
What’s the difference between Skype for Business and Lync?
Viewed 12841 times since Mon, Mar 5, 2018
What's the difference between Skype for Business and Lync? Aimed at:  Edinburgh Napier’s staff Skype for Business was formerly known as Lync.  They're essentially the same service, however the mobile service is sometimes still referre... Read More
Do I need to connect to the Virtual Desktop Service (VDS) or Remote Desktop (RDC) to communicate via Webex or MS Teams?
Viewed 360 times since Mon, May 25, 2020
Do I need to connect to the Virtual Desktop Service (VDS) or Remote Desktop (RDC) to communicate via Webex or MS Teams? Aimed at:  Edinburgh Napier’s staff No, in fact we would advise you against connecting to the VDS or RDS  when participating... Read More
How do externals with a limited associate account access SharePoint?
Viewed 331 times since Fri, Apr 24, 2020
How do externals with a limited associate account access SharePoint? Aimed at:  Edinburgh Napier’s staff and associate staff Information Services are aware that there is an issue with SharePoint access for externals with a Limited Associate Acc... Read More