Office 365 Articles RSS Feed
How do I access my University email (students)?
Viewed 37616 times since Thu, Mar 10, 2016
How do I access my University email? Aimed at:  Edinburgh Napier’s students Every Edinburgh Napier student gets access to a University Office 365 email account. The recommended way to access University email is via the myNapier homepage: Go t... Read More
What is a phishing email?
Viewed 35081 times since Fri, Mar 11, 2016
What is a phishing email? Aimed at:  Edinburgh Napier’s staff & students A phishing email is an email asking you to disclose personal information such your passwords or bank details. Please be aware that Information Services will not ask f... Read More
How do I install the Office 365 Apps?
Viewed 34230 times since Wed, Jun 15, 2016
How do I install the Office 365 Apps? Aimed at:  Edinburgh Napier’s students, Edinburgh Napier’s staff (users of Office 365 email) To install on a desktop: Open your Office 365 email account. Students go to: the myNapier homepage, click... Read More
How do I protect myself from phishing emails, spam and other scams?
Viewed 31863 times since Fri, Mar 11, 2016
How do I protect myself from phishing emails, spam and other scams? Aimed at:  Edinburgh Napier’s staff & students Follow the guidance below:  Don’t: Give out your username or password to anyone. Click on links that ask you to give ... Read More
Where can I find out more about phishing, spam and scam emails?
Viewed 31015 times since Fri, Mar 11, 2016
Where can I find out more about phishing, spam and scam emails? Aimed at:  Edinburgh Napier’s staff & students You may find the information on the following websites useful: The Financial Fraud Action UK website provides useful advice abo... Read More
How can I recognise a phishing email?
Viewed 28547 times since Fri, Mar 11, 2016
How can I recognise a phishing email? Aimed at:  Edinburgh Napier’s staff & students Fraudulent emails are not normally addressed to you personally.  All the fraudsters know is your email address.  It may be addressed to 'Dear Valued C... Read More
How do I access my Office 365 email account from an iPhone or iPad?
Viewed 27653 times since Tue, Jul 25, 2017
How do I access my Office 365 email account from an iPhone or iPad? Aimed at:  Edinburgh Napier’s students, Edinburgh Napier’s staff (users of Office 365 email only) To install your Office 365 email account on your iPhone: Tap Settings a... Read More
What is my University email address?
Viewed 24537 times since Thu, Mar 10, 2016
What is my University email address? Aimed at:  Edinburgh Napier's Staff & students If you are an Edinburgh Napier University student: Your email address is <your matriculation number>@live.napier.ac.uk For example: 01234567@live.napi... Read More
How do I access my Office 365 email account from an Android device?
Viewed 22366 times since Wed, Jul 26, 2017
How do I access my Office 365 email account from an Android device? Aimed at:  Edinburgh Napier’s students, Edinburgh Napier’s staff (users of Office 365 email only) To install your Office 365 email account on your Android: Open your pre... Read More
How do I access my Office 365 email account from a Windows phone?
Viewed 21080 times since Wed, Jul 26, 2017
How do I access my Office 365 email account from a Windows phone? Aimed at:  Edinburgh Napier’s students, Edinburgh Napier’s staff (users of Office 365 email only) To install your Office 365 email account on your Windows Phone: Go to Set... Read More
How much email storage do I have?
Viewed 20293 times since Thu, Mar 10, 2016
How much email storage do I have? Aimed at:  Edinburgh Napier’s staff & students Edinburgh Napier University students have 25GB of email storage within their Office 365 accounts.Edinburgh Napier University staff members have 1GB of email st... Read More
How do I save / edit an email attachment?
Viewed 20077 times since Thu, Mar 10, 2016
How do I save / edit an email attachment? Aimed at:  Edinburgh Napier’s students and staff When working with email attachments always save the file before making changes. If you make changes to the attachment itself then you will lose the chang... Read More
What is the maximum size of email attachment that I can send / receive?
Viewed 19707 times since Thu, Mar 10, 2016
What is the maximum size of email attachment that I can send / receive? Aimed at:  Edinburgh Napier’s staff & students The maximum size of attachment that you can send and / or receive is 25 megabytes. Please note: Email should not be used ... Read More
How do I add a profile photo to my Office 365 account?
Viewed 19629 times since Wed, Jan 10, 2018
How do I add a profile photo to my Office 365 account? Aimed at:  Edinburgh Napier’s staff & students You can configure your Office 365 profile to include an image of yourself. This will then display in the Office collaborative applications... Read More
What operating systems are supported with Office 365?
Viewed 19494 times since Wed, Jan 11, 2017
What operating systems are supported with Office 365? Aimed at:  Edinburgh Napier’s students Both Windows and Mac are supported, but check to make sure your system is up to date! Full details of Office 365 system requirements can be found on th... Read More
Where can I find further help using Office 365 email?
Viewed 19300 times since Mon, Jun 13, 2016
Where can I find further help using Office 365 email? Aimed at:  Edinburgh Napier’s students For online help use the in-built help within Office 365, you can also visit the Microsoft website. Alternatively you can contact the IS Service Desk.  ... Read More
How long does email remain in the deleted items folder?
Viewed 18932 times since Thu, Mar 10, 2016
How long does email remain in the deleted items folder? Aimed at: Edinburgh Napier’s staff and students Deleted mail remains in the deleted items folder indefinitely, you should therefore regularly empty your deleted items folder to ensure your... Read More
What is Office 365?
Viewed 18331 times since Wed, Jun 15, 2016
What is Office 365? Aimed at:  Edinburgh Napier’s students Office 365 is available to all Edinburgh Napier students, it comprises: Office 365 email OneDrive for Business personal storage Office 365 Pro Plus - the full MS Office suite of progr... Read More
How do I access my Office 365 account via the Outlook App?
Viewed 18225 times since Tue, Aug 22, 2017
How do I access my Office 365 account via the Outlook App? Aimed at:  Edinburgh Napier’s students and staff (users of Office 365 email only) Before you start, you should download the Outlook App from your device's App Store. Once you have ... Read More
What will happen to my Office 365 email account once I graduate or leave the University?
Viewed 15758 times since Fri, Mar 11, 2016
What will happen to my Office 365 email account once I graduate or leave the University? Aimed at:  Edinburgh Napier’s students You will continue to have access to your student email account for a year after you graduate. You will still have ac... Read More
I have a personal email account, why do I have to use my University email account?
Viewed 15670 times since Thu, Mar 10, 2016
I have a personal email account, why do I have to use my University email account? Aimed at:  Edinburgh Napier’s students Edinburgh Napier University email is the only recognised method used by lecturers and other staff members to contact you. ... Read More
Is the connection between my computer and Office 365 secure?
Viewed 15485 times since Thu, Mar 10, 2016
Is the connection between my computer and Office 365 secure? Aimed at:  Edinburgh Napier’s students The email connection types (Exchange, POP, IMAP, and SMTP) all support SSL encryption to secure your connection.   The web mail client uses http... Read More
How do I configure my Mac Mail client to access University email?
Viewed 15421 times since Thu, Mar 10, 2016
How do I configure my Mac Mail client to access University email? Aimed at:  Edinburgh Napier’s students First open up Mac Mail and add a new Exchange account. Select Exchange > Continue The above screen will appear Enter the following det... Read More
Do I need to upgrade my browser to use Office 365?
Viewed 15352 times since Thu, Mar 10, 2016
Do I need to upgrade my browser to use Office 365? Aimed at:  Edinburgh Napier’s students Windows users should upgrade to at least Internet Explorer 11. Most modern browsers will work fine for Office 365 (Safari/Chrome/Firefox). Read More
How do I update my email reply settings in Office 365?
Viewed 15096 times since Tue, Oct 31, 2017
How do I update my email reply settings in Office 365? Aimed at:  Edinburgh Napier’s students and Edinburgh Napier’s staff When replying to emails via your Office 365 email account "Reply all" is the default, meaning that you reply to all... Read More
Can I share my calendar with a Mac user?
Viewed 14854 times since Thu, Mar 10, 2016
Can I share my calendar with a Mac user? Aimed at:  Edinburgh Napier’s students Yes, you can share a calendar between Mac and PC users, the sharing can be set up within Office 365. Read More
How do I schedule a Skype for Business meeting?
Viewed 13877 times since Mon, Mar 5, 2018
How do I schedule a Skype for Business meeting? Aimed at:  Edinburgh Napier’s staff Skype for Business is now available for all Edinburgh Napier staff members - further information is available on the staff intranet.   You can either schedule t... Read More
Can I join a Skype for Business meeting using a University phone or mobile phone?
Viewed 13527 times since Mon, Mar 5, 2018
Can I join a Skype for Business meeting using a University phone or mobile phone? Aimed at:  Edinburgh Napier’s staff This functionality is not yet available.  When prompted to Join Meeting Audio select "Use Skype for Business". Skype for Busin... Read More
How do I open and use a shared mailbox in Outlook Web App?
Viewed 13140 times since Mon, May 14, 2018
How do I open and use a shared mailbox in Outlook Web App? Aimed at:  Edinburgh Napier’s staff If you have full access permission to a shared mailbox you can use Outlook Web App (OWA) to open that mailbox once the mailbox has been migrated to O... Read More
How do I connect to a Skype for Business meeting from the web app?
Viewed 13009 times since Mon, Mar 5, 2018
How do I connect to a Skype for Business meeting from the web app? Aimed at:  Edinburgh Napier’s staff These steps are intended for external users who do not have a Skype for Business account, and describes how to connect to a meeting using the... Read More
What’s the difference between Skype for Business and Skype?
Viewed 12814 times since Mon, Mar 5, 2018
What's the difference between Skype for Business and Skype? Aimed at:  Edinburgh Napier’s staff Information about the differences can be found on the Skype Support Site. Skype for Business is now available for all Edinburgh Napier staff me... Read More
Where are my Skype for Business Instant Messages stored?
Viewed 12585 times since Mon, Mar 5, 2018
Where are my Skype for Business Instant Messages stored? Aimed at:  Edinburgh Napier’s staff Your Skype for Business Instant Messages are stored in a Conversation History folder within your Outlook University email account. Read More
How do I gain access to a shared mailbox (Office 365)?
Viewed 12538 times since Mon, Feb 19, 2018
How do I gain access to a shared mailbox (Office 365)? Aimed at:  Edinburgh Napier’s staff If you wish to gain access to a shared mailbox, the first thing to do is to contact the owner of the mailbox and ask them to give you access rights to th... Read More
What’s the difference between Skype for Business and Lync?
Viewed 12173 times since Mon, Mar 5, 2018
What's the difference between Skype for Business and Lync? Aimed at:  Edinburgh Napier’s staff Skype for Business was formerly known as Lync.  They're essentially the same service, however the mobile service is sometimes still referre... Read More
What is Skype for Business?
Viewed 12143 times since Mon, Mar 5, 2018
What is Skype for Business? Aimed at:  Edinburgh Napier’s staff Skype for Business is now available for all Edinburgh Napier staff members. It is a unified communication platform that enables instant messaging, audio and video conferencing, onl... Read More
How do I join a Skype for Business meeting?
Viewed 12089 times since Mon, Mar 5, 2018
How do I join a Skype for Business meeting? Aimed at:  Edinburgh Napier’s staff Skype for Business is now available for all Edinburgh Napier staff members - further information is available on the staff intranet.   There are 3 ways in which you... Read More