What do I need to do to set up Multi-Factor Authentication? Aimed at:  Edinburgh Napier’s staff  Guidance for configuring Multi-Factor Authentication (MFA) can be found on the MFA intranet page. Once you have set up MFA you must remove your ema... Read More

What is the Microsoft Authenticator App? Aimed at:  Edinburgh Napier’s staff  The Microsoft Authenticator app allows enterprises and educational institutions around the world to perform Multi-Factor Authentication (MFA).  You can even secure pe... Read More

Does my device support Multi-Factor Authentication? Aimed at:  Edinburgh Napier’s staff  Edinburgh Napier University recommends the use of the Microsoft Authenticator app for Multi-Factor Authentication (MFA) - it offers the most convenient and... Read More

How do I change my Multi-Factor Authentication method or device? Aimed at:  Edinburgh Napier’s staff If you have signed up for Multi-Factor Authentication (MFA) you can change your MFA method or device by visiting https://aka.ms/mfasetup  If yo... Read More

How do I scan a QR code? Aimed at:  Edinburgh Napier’s staff  QR codes, or Quick Response codes are 2 dimensional bar codes that can be read by smartphones. Newer smartphone models allow you to scan a QR code using the camera on your device, ot... Read More

I've lost my phone, how do I change my MFA settings?  Aimed at:  Edinburgh Napier’s staff  If you are using Multi-Factor Authentication (MFA) and have lost your phone then you should contact the IS Service Desk to request for your MFA to b... Read More

What is Multi-Factor Authentication (MFA)? Aimed at:  Edinburgh Napier’s staff Multi-Factor Authentication (MFA) provides an additional "second factor" layer of security by adding an extra step to the Office 365 login process, requiring you to ... Read More

Will I be able to access email on my device once MFA is enabled? Aimed at:  Edinburgh Napier’s staff  For Multi-Factor Authentication (MFA) to work with email, newer, more secure protocols must be used.  Information Services recommend the use o... Read More

Why is the University implementing Multi-Factor Authentication? Aimed at:  Edinburgh Napier’s staff Edinburgh Napier University is under constant attack from cyber criminals who want to compromise our accounts. Multi-Factor Authentication (MFA)... Read More

I don't have a smartphone, how do I set up Multi-Factor Authentication (MFA)? Aimed at:  Edinburgh Napier’s staff  MFA can be bound to a mobile number, even if you don't have a smartphone.  Set up MFA here and choose “I want to set up... Read More

I’m getting unsolicited MFA verification notifications, what do I do? Aimed at: Edinburgh Napier’s staff  If you are using Multi-Factor Authentication (MFA) and are getting unexpected MFA notifications then you should contact the IS Servi... Read More

When am I likely to be challenged with Multi-Factor Authentication? Aimed at:  Edinburgh Napier’s staff  Once you have signed up for Multi-Factor Authentication (MFA) you will be challenged whenever you access Office 365 (including your email a... Read More

I don’t want to use a personal device for my Second Factor, what can I do? Aimed at:  Edinburgh Napier’s staff  If you don't wish to use your personal device for Multi-Factor Authentication you should follow these guidelines: If you ... Read More

Do I have to sign up for Multi-Factor Authentication? Aimed at:  Edinburgh Napier’s staff  It is not currently mandatory for Staff or Students to sign up for Multi-Factor Authentication (MFA).  It is only required for staff members wishing to a... Read More